Nairobi Serena Hotel

Check-in

Check-in is from 12:00 PM until midnight.

To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 10:00 AM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions and smart lock details. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• This property accepts credit cards; cash is not accepted
• Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
• This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
• Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Other details

Stop by Cafe Magreb Restaurant for lunch, dinner, or brunch, where this restaurant specializes in international cuisine. Dining is also available at the coffee shop/cafe, and 24-hour room service is provided. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. Buffet breakfasts are available daily from 6:30 AM to 9:30 AM for a fee.

Featured amenities include a business center, express check-in, and express check-out. Planning an event in Nairobi? This hotel has 4844 square feet (450 square meters) of space consisting of conference space and 8 meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.

Distances are displayed to the nearest 0.1 mile and kilometer.
Central Park - 0.1 km / 0.1 mi
Nairobi Gallery - 0.5 km / 0.3 mi
Teleposta Towers - 0.7 km / 0.4 mi
Uhuru Park - 0.7 km / 0.4 mi
University of Nairobi - 0.8 km / 0.5 mi
City Market - 1 km / 0.6 mi
Kenyatta Mausoleum - 1 km / 0.6 mi
City Hall - 1.1 km / 0.7 mi
Parliament Building - 1.1 km / 0.7 mi
National Assembly Building - 1.2 km / 0.7 mi
Jeevanjee Gardens - 1.2 km / 0.7 mi
City Square - 1.3 km / 0.8 mi
Kenya Railway Golf Club - 1.3 km / 0.8 mi
Kenyatta International Convention Centre - 1.4 km / 0.9 mi
Nairobi Railway Museum - 1.4 km / 0.9 mi
The nearest airports are:
Nairobi (WIL-Wilson) - 5.7 km / 3.5 mi
Jomo Kenyatta Intl. Airport (NBO) - 17 km / 10.5 mi
The preferred airport for Nairobi Serena Hotel is Jomo Kenyatta Intl. Airport (NBO).

• One child 5 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
• Contactless check-in is available.

Hotel policies

General

• Professional property host/manager
• Contactless check-in is available
• Essential workers only - NO
• Guest will receive an email before arrival 24 hours
• Guests will receive an email with special check-in instructions

Pets

• Pets not allowed