Mountain Paradise Retreat: Casanevo-Tepoztlan

Check-in

Check-in is from 3:00 PM until 9:00 PM.

There is no front desk at this property. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Prior to arrival, guests must complete online registration with the property via a secure link. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival. Guests planning to arrive outside of normal check-in hours will receive an email within 48 hours before arrival with special check-in instructions and key retrieval information. The host will greet guests on arrival.A virtual front desk provides assistance to guests. Information provided by the property may be translated using automated translation tools.

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• This property accepts credit cards and debit cards; cash is not accepted
• Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
• Host has not indicated whether there is a smoke detector on the property
• This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Other details

Buffet breakfasts are available daily from 8:00 AM to 11:00 AM for a fee.

Free self parking is available onsite.

Distances are displayed to the nearest 0.1 mile and kilometer.
Jardín Xolatlaco - 6.4 km / 4 mi
Los Venaditos Waterfall - 7.6 km / 4.7 mi
New Tepoztlán Market - 10 km / 6.2 mi
El Tepozteco National Park - 10.4 km / 6.5 mi
Tepoztlán Museum Carlos Pellicer Collection - 10.6 km / 6.6 mi
Ex-Convent of the Nativity - 10.6 km / 6.6 mi
Artisan Market of Tepoztlán - 10.7 km / 6.6 mi
Experiencia Tepoztlan Language School - 11.1 km / 6.9 mi
Cocinar Mexicano - 11.1 km / 6.9 mi
Bajo La Montaña - 11.4 km / 7.1 mi
Del Tepozteco Trailhead - 11.5 km / 7.1 mi
El Suspiro Tepoztlan - 12.7 km / 7.9 mi
Casa Chavela - 13.2 km / 8.2 mi
Piedrasanta Events Garden - 14.4 km / 8.9 mi
Gallaecia Jardin y Salón de Eventos - 16.5 km / 10.3 mi
The nearest major airport is Benito Juarez International Airport (MEX) - 95.7 km / 59.5 mi

Hotel policies

General

• Professional property host/manager
• No front desk
• Guest will receive an email before arrival 48 hours
• Guests will receive an email with special check-in instructions
• No elevators

Pets

• Service animals are allowed
• Service animals are exempt from fees/restrictions
• Pets not allowed