Select a currency
Home
Travel
Company
Reservation lookup
AUD
1800 244 400 INTL. +61 3 8827 0770
© 2026  Online Travel Group

Sign in or create an account and get access to member only exclusive rates

Register
Ascott Waterplace Surabaya

Ascott Waterplace Surabaya

Surabaya East Java
Check in 2:00 PM
Check out 11:00 AM
Elevate your travel experience to an art form at Ascott Waterplace Surabaya, where every moment is crafted for discerning guests, Ascott Waterplace Surabaya is in the entertainment district, a 1-minute drive from Pakuwon Mall and 9 minutes from Surabaya Town Square. This family-friendly aparthotel is 25 minutes drive to Royal Plaza Surabaya and 25 minutes drive to World Trade Centre.

Indulge in four-star comfort with daily housekeeping, rainfall showerhead, a private bathroom with premium toiletries, mini-refrigerator, in-room coffee & tea facilities, complimentary high-speed WiFi, room service and cable & satellite channels, premium linens and personalised service. Conveniences include a desk, bathrobes, an in-room safe, a phone, a kitchenette, an iron and ironing board, wheelchair-accessibility and an alam clock.

See all nearby hotels

Property Details

Dip into one of the 2 outdoor pools or enjoy other recreational amenities including a waterslide and a fitness center. Additional amenities at this Art Deco aparthotel include complimentary wireless internet access, concierge services, and a hair salon.

  • Dry cleaning/laundry service
  • Train station pickup (surcharge)
  • Bulk dispenser for toiletries
  • Vegetarian breakfast available
  • Grey water recycling system
  • Eco-friendly cleaning products used
  • Parking (limited spaces)
  • Biodegradable/compostable stirrers
  • Airport transportation
  • No single-use plastic straws
  • No single-use plastic soda bottles
  • Number of meeting rooms - 2
  • No single-use plastic stirrers
  • Reusable cups only
  • Reusable tableware only
  • Biodegradable/compostable straws
  • No single-use plastic water bottles
  • Free WiFi
  • Bicycle parking available
  • Number of outdoor pools - 2
  • Tours/ticket assistance
  • Airport transportation (surcharge)
  • Energy-saving switches
  • Eco-friendly toiletries
  • Vegetable garden
  • At least 80% of all lighting comes from LEDs
  • Eco-friendly cleaning products provided
  • Accessible airport shuttle
  • LED light bulbs
  • Vegan menu options available
  • Living plant wall
  • Vegetarian menu options available
  • Multilingual staff
  • Water dispenser
  • Secured bicycle storage
  • Breakfast available (surcharge)
  • Number of coffee shops/cafes - 1
  • Laundry facilities
  • Children's club (free)
  • Elevator
  • Fitness facilities
  • Sustainability/community reinvestment (10% revenue or more)
  • Guest education on local ecosystems and culture
  • Wheelchair accessible (may have limitations)
  • Banquet hall
  • Wheelchair-accessible concierge desk
  • Locally-owned & organized tours & activities
  • Health or beauty spa nearby
  • Change of bed sheets (on request)
  • Wheelchair-accessible registration desk
  • Train station drop-off (surcharge)
  • Change of towels (on request)
  • Garden
  • Free use of nearby fitness center
  • Free newspapers in lobby
  • Water-efficient toilets only
  • Water dispenser use by guests actively encouraged
  • Luggage storage
  • Grocery/convenience store
  • Coin laundry on site
  • 24-hour front desk
  • Playground on site
  • Number of restaurants - 1
  • Housekeeping on request
  • Smoke-free property
  • Safe-deposit box at front desk
  • Children's pool
  • Free self parking
  • Waterslide
  • Free pool cabanas
  • Terrace
  • Computer station
  • Hair salon
  • Pool sun loungers
  • ATM/banking
  • 24-hour business center
  • Concierge services
  • Number of buildings/towers - 1
  • Total number of rooms - 182
  • Number of floors - 33

Check-in

Check-in is from 2:00 PM until anytime. Guests must be at least 15 to check-in.

This property offers transfers from the airport and train station (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
  • Guests must contact this property in advance to reserve onsite parking
  • This property accepts credit cards, debit cards, and cash
  • Heating is not provided
  • Onsite parties or group events are strictly prohibited
  • This property uses a grey water recycling system and eco-friendly cleaning products
  • Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
  • Host has indicated there is a smoke detector on the property
  • Safety features at this property include a fire extinguisher and a first aid kit
  • This property is professionally cleaned

Other details

Enjoy a meal at the restaurant or snacks in the coffee shop/cafe. The aparthotel also offers room service (during limited hours). Continental breakfasts are available daily from 6:00 AM to 10:00 AM for a fee.

Featured amenities include a 24-hour business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. This aparthotel has 2 meeting rooms available for events. For a surcharge, guests may use a roundtrip airport shuttle (available 24 hours) and a train station pick-up service.

Distances are displayed to the nearest 0.1 mile and kilometer.
Pakuwon Trade Center - 0.2 km / 0.1 mi
Pakuwon Mall - 0.4 km / 0.2 mi
Al-Akbar Mosque - 4.7 km / 2.9 mi
Ciputra World Mall - 6.7 km / 4.2 mi
Ciputra Golf Club - 7.2 km / 4.5 mi
Surabaya Town Square - 8.1 km / 5 mi
Lapangan Thor Stadium - 8.2 km / 5.1 mi
House of Sampoerna - 8.7 km / 5.4 mi
Mpu Tantular Museum - 9 km / 5.6 mi
Taman Bungkul - 9.2 km / 5.7 mi
Korea Park - 9.5 km / 5.9 mi
Monument Of Suroboyo - 9.6 km / 6 mi
Dyandra Convention Center Surabaya - 10.9 km / 6.8 mi
BG Junction - 11.3 km / 7 mi
Joko Dolog Statue - 11.7 km / 7.3 mi
The preferred airport for Ascott Waterplace Surabaya is Surabaya (SUB-Juanda) - 23.5 km / 14.6 mi

  • One child 5 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • No pets and no service animals are allowed at this property.
  • The property is professionally cleaned.
  • Contactless check-in and contactless check-out are available.

Hotel policies

General

  • Professional property host/manager
  • Contactless check-out is available
  • Property uses a professional cleaning service
  • Events/parties not allowed
  • Contactless check-in is available
  • Essential workers only - NO

Pets

  • Service animals not allowed
  • Pets not allowed

Resort fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: IDR 500000 per stay
We have included all charges provided to us by the property.

Other charges

  • Fee for continental breakfast: approximately IDR 185185 for adults and IDR 92593 for children
  • Airport shuttle fee: IDR 524691 per vehicle (one-way, maximum occupancy 6)
  • Airport shuttle fee per child: IDR 524691 (one-way), (from 1 to 12 years old)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: IDR 617284.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Location

Tower D1 Jalan Pakuwon Indah, Surabaya, East Java 60126, Indonesia
See all nearby