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Sandos Caracol Eco Resort - All Inclusive

Sandos Caracol Eco Resort - All Inclusive

Playa del Carmen QROO
Check in 3:00 PM
Check out 12:00 PM
Surrender to tranquility the moment you step into Sandos Caracol Eco Resort - All Inclusive, where relaxation is an art form, Sandos Caracol Eco Resort - All Inclusive is within a 15-minute drive of Gran Coyote Golf and Quinta Avenida. This all-inclusive property is 20 minutes drive to Quinta Alegría Shopping Mall and 20 minutes drive to Central Square.

Rejuvenate with complimentary high-speed WiFi, a private balcony, a private bathroom with premium toiletries, air conditioning, a fully-stocked minibar, jetted bathtub, daily housekeeping and in-room coffee & tea facilities, direct access to our luxury spa. Conveniences include a phone, an iron and ironing board, an in-room safe, a desk and bathrobes.

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Property Details

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 3 outdoor swimming pools, 5 hot tubs, and a complimentary water park. Additional features at this property include complimentary wireless internet access, concierge services, and gift shops/newsstands.

  • Beach volleyball on site
  • Dry cleaning/laundry service
  • Gift shops or newsstand
  • Shopping on site
  • Free water park access
  • Beach yoga on site
  • Pool umbrellas
  • Free WiFi
  • Number of bars/lounges - 9
  • Number of poolside bars - 2
  • Number of hot tubs - 5
  • Designated smoking areas
  • Number of outdoor pools - 3
  • Number of swim-up bars - 1
  • Tours/ticket assistance
  • Sailing on site
  • Scooter/moped rentals on site
  • Fitness classes on site
  • Free buffet breakfast
  • Scuba diving on site
  • Airport transportation (surcharge)
  • Outdoor tennis courts - 2
  • Free breakfast
  • Multilingual staff
  • Daily
  • Turkish bath/Hammam
  • Coffee/tea in common areas
  • Ecotours on site
  • Laundry facilities
  • Snorkeling on site
  • Fitness facilities
  • Banquet hall
  • Beach umbrellas
  • Meeting rooms
  • Windsurfing nearby
  • Skydiving nearby
  • Spa treatment room(s)
  • Health club
  • Hiking/biking trails on site
  • Upper floors accessible by stairs only
  • Garden
  • Wedding services
  • Full-service spa
  • Beach towels
  • Yoga classes/instruction on site
  • Free bicycles on site
  • Wheelchair accessible – no
  • Luggage storage
  • Billiards or pool table
  • Porter/bellhop
  • Children's club
  • 24-hour front desk
  • Personal motorized watercraft on site
  • Playground on site
  • Number of restaurants - 9
  • Spa services on site
  • Golfing nearby
  • Safe-deposit box at front desk
  • Snack bar/deli
  • Sauna
  • Children's pool
  • Steam room
  • Free self parking
  • Waterslide
  • Kayaking on site
  • Terrace
  • Beach sun loungers
  • Tennis on site
  • Hair salon
  • Pool sun loungers
  • ATM/banking
  • Parasailing on site
  • Concierge services

Check-in

Check-in is from 3:00 PM until 11:30 PM. Guests must be at least 18 to check-in.

Front desk staff will greet guests on arrival at the property. The water slides for adults at the onsite waterpark are temporarily closed. This property's water park is closed every Tuesday. The water park is open Wednesday - Monday from 10 AM-5 PM for adults and from 9 AM-6 PM for children.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards, debit cards, and cash
  • Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Other details

This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Satisfy your appetite at one of the property's 9 restaurants. When you are in need of a refreshing drink, visit the swim-up bar or one of 9 bars/lounges, or 2 poolside bars. A complimentary buffet breakfast is served daily from 7:00 AM to 11:00 AM.

Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Guests may use a roundtrip airport shuttle for a surcharge, and free self parking is available onsite.

Distances are displayed to the nearest 0.1 mile and kilometer.
Chun-Zumbul (diving site) - 0.7 km / 0.5 mi
Playa Xcalacoco - 1 km / 0.6 mi
Gran Coyote Golf - 2 km / 1.2 mi
Punta Esmeralda Beach - 2.8 km / 1.7 mi
Playa 88 - 3.5 km / 2.2 mi
Guadalupe Church - 3.8 km / 2.4 mi
Playa Avenida Colosio - 3.9 km / 2.4 mi
Coco Beach - 4.5 km / 2.8 mi
28 de Julio Square - 4.7 km / 2.9 mi
Quinta Avenida - 4.8 km / 3 mi
Mario Villanueva Stadium Madrid - 4.9 km / 3 mi
Playa del Carmen Main Beach - 5.2 km / 3.2 mi
El Camaleón Mayakoba Golf Course - 5.9 km / 3.7 mi
Temazcal Natura - 8.4 km / 5.2 mi
Plaza Las Americas - 8.8 km / 5.5 mi
The nearest airports are:
Cozumel Intl. Airport (CZM) - 39.9 km / 24.8 mi
Cancun Intl. Airport (CUN) - 52.3 km / 32.5 mi
Tulum Intl. Airport (TQO) - 111 km / 69 mi

  • A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31.
  • Only registered guests are allowed in the guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Hotel policies

General

  • Professional property host/manager
  • LGBTQ friendly
  • No cribs (infant beds) available
  • No rollaway/extra beds available
  • Essential workers only - NO
  • Property does not offer onsite COVID-19 testing
  • No elevators

Pets

  • Pets not allowed

Resort fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A damage deposit of MXN 5000 will be collected before check-in.
We have included all charges provided to us by the property.

Other charges

  • Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Location

Carretera Cancún Chetumal Km. 295, Playa del Carmen, QROO 77710, Mexico
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Free WiFi
Free breakfast
Free self parking
Number of restaurants - 9
Children's pool
Number of swim-up bars - 1