Erena Tulum

Check-in

Check-in is from 2:00 PM until 10:00 PM. Guests must be at least 18 to check-in.

If you are planning to arrive after 1:00 PM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions and key retrieval information. Front desk staff will greet guests on arrival at the property.

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
• This property accepts credit cards, debit cards, and cash
• This property reserves the right to pre-authorize the guest's credit card prior to arrival.
• Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
• Host has not indicated whether there is a smoke detector on the property
• Safety features at this property include a fire extinguisher and a first aid kit
• This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Other details

Enjoy a meal at the restaurant or snacks in the condo's coffee shop/cafe. Mingle with other guests at the complimentary reception, held daily. Relax with your favorite drink at the bar/lounge or the poolside bar.

Featured amenities include express check-in, express check-out, and dry cleaning/laundry services. Free self parking is available onsite.

Distances are displayed to the nearest 0.1 mile and kilometer.
Holistika Art Walk - 0.8 km / 0.5 mi
Hospital de Tulum - 1.6 km / 1 mi
Dos Aguas Park - 1.9 km / 1.2 mi
Hunab Lifestyle Center - 3.3 km / 2 mi
Jaguar Park - 3.4 km / 2.1 mi
Tulum National Park - 3.4 km / 2.1 mi
Cenote Cristal - 3.8 km / 2.4 mi
Temple of Doom - 4.1 km / 2.5 mi
Cenote Calavera - 4.2 km / 2.6 mi
Cenote Escondido - 4.6 km / 2.9 mi
Tulum Tower - 5.5 km / 3.4 mi
Tulum Beach - 5.7 km / 3.5 mi
Casa del Cenote - 5.9 km / 3.7 mi
Temple of the Descending God - 5.9 km / 3.7 mi
Temple of the Frescoes - 5.9 km / 3.7 mi
The nearest major airport is Tulum Intl. Airport (TQO) - 39 km / 24.2 mi

• 24-hour pool access
• Contactless check-in and contactless check-out are available.
• This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Hotel policies

General

• Property does not require health documentation at check-in
• Professional property host/manager
• Contactless check-out is available
• LGBTQ friendly
• No cribs (infant beds) available
• No rollaway/extra beds available
• Contactless check-in is available
• Property does not offer onsite COVID-19 testing

Pets

• Pets not allowed

Resort fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

• Cleaning fee: USD 15 per accommodation, per stay

We have included all charges provided to us by the property.