Casa Luna in Holistika Tulum

Check-in

Check-in is from 3:00 PM until 9:00 PM.

There is no front desk at this property. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Prior to arrival, guests must complete online registration with the property via a secure link. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival. If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours will receive an email within 24 hours before arrival with check-in instructions and smart lock details. Guests can access their accommodation through a private entrance. Information provided by the property may be translated using automated translation tools.

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• This property accepts credit cards, debit cards, and cash
• Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
• Host has not indicated whether there is a smoke detector on the property

Other details

Cooked-to-order breakfasts are available daily from 9:30 AM to 11:30 AM for a fee.

Free self parking is available onsite.

Distances are displayed to the nearest 0.1 mile and kilometer.
Holistika Art Walk - 0.8 km / 0.5 mi
Hospital de Tulum - 1.6 km / 1 mi
Dos Aguas Park - 1.9 km / 1.2 mi
Hunab Lifestyle Center - 3.3 km / 2 mi
Jaguar Park - 3.4 km / 2.1 mi
Cenote Cristal - 3.8 km / 2.4 mi
Temple of Doom - 4.1 km / 2.6 mi
Cenote Calavera - 4.2 km / 2.6 mi
Cenote Escondido - 4.6 km / 2.9 mi
Jaguar Viewpoint Tulum - 5.3 km / 3.3 mi
Tulum Tower - 5.5 km / 3.4 mi
Casa del Cenote - 5.9 km / 3.7 mi
Temple of the Descending God - 5.9 km / 3.7 mi
Temple of the Frescoes - 5.9 km / 3.7 mi
Playa Ruinas - 5.9 km / 3.7 mi
The nearest major airport is Tulum Intl. Airport (TQO) - 39 km / 24.2 mi

Hotel policies

General

• Professional property host/manager
• No front desk
• Essential workers only - NO
• Guest will receive an email before arrival 24 hours
• Guests will receive an email with special check-in instructions
• No elevators

Pets

• Maximum number of pets per room 1
• Pets allowed (no fees)
• Service animals are allowed
• Pets cannot be left unattended
• Service animals are exempt from fees/restrictions
• Pets allowed

Resort fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

• Breakage deposit: MXN 6000.00 per stay
• Cleaning fee: MXN 1600 per accommodation, per stay (varies per unit)

We have included all charges provided to us by the property.