Shangri-La Hangzhou

Check-in

Check-in is from 2:00 PM until midnight. Guests must be at least 21 to check-in.

This property offers transfers from the airport and train station (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools. Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• This property accepts credit cards, debit cards, and cash
• This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
• Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

• The listed child breakfast fee applies to guests age 11 and younger.

Other details

Grab a bite at one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are served on weekdays from 6:00 AM to 10:00 AM and on weekends from 6:00 AM to 10:30 AM for a fee.

Featured amenities include a 24-hour business center, express check-in, and express check-out. Planning an event in Hangzhou? This hotel has 9688 square feet (900 square meters) of space consisting of a conference center and meeting rooms. For a surcharge, guests may use a roundtrip airport shuttle (available 24 hours) and a train station pick-up service.

Distances are displayed to the nearest 0.1 mile and kilometer.
Yui Fei Temple - 0.2 km / 0.1 mi
Solitary Hill - 0.3 km / 0.2 mi
Xiling Seal Engraves Society - 0.3 km / 0.2 mi
Quyuan Park - 0.4 km / 0.2 mi
West Lake - 0.4 km / 0.3 mi
Beishan St - 0.5 km / 0.3 mi
Su Di Causeway - 0.6 km / 0.4 mi
Hangzhou Botanical Garden - 0.6 km / 0.4 mi
Autumn Moon Over the Calm Lake - 1.1 km / 0.7 mi
Zhongshan Park - 1.1 km / 0.7 mi
Ruan Gong Islet - 1.2 km / 0.7 mi
Zhejiang Museum - 1.2 km / 0.7 mi
West Lake Expo Museum - 1.2 km / 0.8 mi
Zhejiang University Yuquan Campus - 1.3 km / 0.8 mi
Bai Causeway - 1.5 km / 1 mi
The preferred airport for Shangri-La Hangzhou is Hangzhou (HGH-Xiaoshan Intl.) - 32.6 km / 20.2 mi

• Only registered guests are allowed in the guestrooms.
• The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
• Parking height restrictions apply.
• Contactless check-in and contactless check-out are available.

Hotel policies

General

• Professional property host/manager
• Contactless check-out is available
• Parking height restrictions apply
• Contactless check-in is available

Pets

• Pets not allowed