Terasu Riviera Maya Hotel & Spa, en Xcaret

Check-in

Check-in is from 3:00 PM until anytime. Guests must be at least 18 to check-in.

The front desk is open daily from 6:00 AM - 10:00 PM. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Prior to arrival, guests must complete online registration with the property via a secure link. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival. Guests will receive an email within 24 hours before arrival with check-in instructions and an access code. The front desk is staffed during limited hours.

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• This property accepts credit cards and cash
• This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Other details

At Terasu Riviera Maya Hotel & Spa, en Xcaret, enjoy a satisfying meal at the restaurant. A complimentary continental breakfast is served daily from 7:30 AM to 10:30 AM.

Featured amenities include express check-in, express check-out, and luggage storage. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).

Distances are displayed to the nearest 0.1 mile and kilometer.
Xenses Park - 0.5 km / 0.3 mi
Xplor Theme Park - 1 km / 0.6 mi
Xcaret Eco Theme Park - 1.3 km / 0.8 mi
Río Secreto - 1.5 km / 0.9 mi
Cenote Santa Cruz - 2.7 km / 1.7 mi
Ferry to Cozumel - 3 km / 1.8 mi
Centro Maya Shopping Center - 5.6 km / 3.5 mi
Playacar Beach - 5.9 km / 3.6 mi
Xaman Ha Aviary - 7 km / 4.4 mi
Paseo del Carmen - 7.1 km / 4.4 mi
Founders Park - 7.4 km / 4.6 mi
Quinta Avenida - 7.4 km / 4.6 mi
Playa del Carmen Maritime Terminal - 7.5 km / 4.6 mi
Portal Maya - 7.5 km / 4.6 mi
Mayan Ruins of Playacar - 7.6 km / 4.7 mi
The nearest airports are:
Cozumel Intl. Airport (CZM) - 28.5 km / 17.7 mi
Cancun Intl. Airport (CUN) - 62.4 km / 38.8 mi
The preferred airport for Terasu Riviera Maya Hotel & Spa, en Xcaret is Cancun Intl. Airport (CUN).

• Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
• No pets and no service animals are allowed at this property.
• Contactless check-in and contactless check-out are available.

Hotel policies

General

• Property does not require health documentation at check-in
• Professional property host/manager
• Contactless check-out is available
• Contactless check-in is available
• Essential workers only - NO
• Property does not offer onsite COVID-19 testing
• No elevators

Pets

• Service animals not allowed
• Pets not allowed