Phoenix by Kan

Check-in

Check-in is from 3:00 PM until 11:00 PM.

The front desk is open daily from 9:00 AM - 5:00 PM. To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 8:00 AM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and key retrieval information. The front desk is staffed during limited hours. Information provided by the property may be translated using automated translation tools.

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• This property accepts credit cards, debit cards, and cash

Other details

At Phoenix by Kan, enjoy a satisfying meal at the restaurant. Wrap up your day with a drink at the bar/lounge. A complimentary continental breakfast is served daily from 9:00 AM to noon.

Featured amenities include luggage storage and coffee/tea in a common area. Free self parking is available onsite.

Distances are displayed to the nearest 0.1 mile and kilometer.
Sian Ka'an Biosphere Reserve - 0.1 km / 0.1 mi
Tulum Beach - 0.1 km / 0.1 mi
Playa Akun - 2.6 km / 1.6 mi
Ven a la Luz Sculpture - 3.4 km / 2.1 mi
Beach - 4.1 km / 2.5 mi
SFER IK - 6.7 km / 4.2 mi
Jaguar Park - 7.4 km / 4.6 mi
Tulum National Park - 7.5 km / 4.7 mi
Jaguar Viewpoint Tulum - 7.6 km / 4.7 mi
Las Palmas Public Beach - 8.9 km / 5.6 mi
Hunab Lifestyle Center - 9.7 km / 6 mi
Playa Paraiso - 9.8 km / 6.1 mi
Holistika Art Walk - 11.5 km / 7.1 mi
Dos Aguas Park - 12.1 km / 7.5 mi
Hospital de Tulum - 12.3 km / 7.7 mi
The nearest major airport is Tulum Intl. Airport (TQO) - 50.1 km / 31.2 mi

• Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.

Hotel policies

General

• Property does not require health documentation at check-in
• Professional property host/manager
• Property does not offer onsite COVID-19 testing
• No elevators

Pets

• Service animals are allowed
• Service animals are exempt from fees/restrictions
• Pets not allowed

Resort fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

• Deposit: USD 200 per accommodation, per stay

We have included all charges provided to us by the property.