The Hotel Castro San Francisco

Check-in

Check-in is from 4:00 PM until anytime. Guests must be at least 18 to check-in.

There is no front desk at this property. Prior to arrival, guests must complete online registration with the property via a secure link. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival. Guests will receive an email within 48 hours before arrival with check-in instructions and an access code. Guests can access their accommodation through a private entrance. A virtual front desk provides assistance to guests. Information provided by the property may be translated using automated translation tools. This virtual service hotel offers 24-hour guest support by text or phone.

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• Onsite parties or group events are strictly prohibited
• Noise-free guestrooms cannot be guaranteed
• Safety features at this property include a fire extinguisher, a security system, and a first aid kit
• This property is professionally cleaned
• Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Other details

Featured amenities include a safe deposit box at the front desk and an elevator.

Distances are displayed to the nearest 0.1 mile and kilometer.
Castro Street - 0.1 km / 0.1 mi
Mission Dolores Park - 0.8 km / 0.5 mi
Twin Peaks - 1.5 km / 1 mi
Painted Ladies - 2 km / 1.2 mi
University of California, San Francisco - 2.1 km / 1.3 mi
UCSF Medical Center - 2.2 km / 1.4 mi
Van Ness Avenue - 2.3 km / 1.4 mi
UCSF Helen Diller Medical Center at Parnassus Heights - 2.4 km / 1.5 mi
Golden Gate Park - 2.4 km / 1.5 mi
University of San Francisco - 2.5 km / 1.5 mi
Kaiser Permanente Medical Center - 2.6 km / 1.6 mi
Louise Davies Symphony Hall - 2.6 km / 1.6 mi
Bill Graham Civic Auditorium - 2.6 km / 1.6 mi
War Memorial Opera House - 2.7 km / 1.7 mi
UCSF Medical Center at Mount Zion - 2.7 km / 1.7 mi
The nearest airports are:
San Francisco Intl. Airport (SFO) - 23.2 km / 14.4 mi
Oakland Intl. Airport (OAK) - 35.3 km / 21.9 mi
San Carlos, CA (SQL) - 39.9 km / 24.8 mi
Concord, CA (CCR-Buchanan Field) - 51 km / 31.7 mi

• The property is professionally cleaned.
• Guests can access their rooms with a mobile device.
• Contactless check-in is available.
• This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Hotel policies

General

• Property does not require health documentation at check-in
• Professional property host/manager
• LGBTQIA+ friendly
• Property uses a professional cleaning service
• Noise-free rooms not guaranteed
• No front desk
• Contactless check-in is available
• Essential workers only - NO
• Guest will receive an email before arrival 48 hours
• Guests will receive an email with special check-in instructions
• Property does not offer onsite COVID-19 testing
• No cribs (infant beds) available
• No rollaway/extra beds available
• Events/parties not allowed

Pets

• Service animals are allowed
• Service animals are exempt from fees/restrictions
• Pets not allowed

Resort fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

• A damage deposit of USD 250 will be collected before check-in.

We have included all charges provided to us by the property.