Eterna Tulum

Check-in

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
• This property accepts credit cards, debit cards, mobile payments, and cash
• This property reserves the right to pre-authorize the guest's credit card prior to arrival.
• Cashless transactions are available
• Long-term renters welcome
• This property uses a grey water recycling system and eco-friendly cleaning products
• Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
• This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Other details

Satisfy your appetite with Tex-Mex cuisine at Perpetua, a poolside restaurant where you can enjoy drinks at the bar/lounge, take in the pool view, and dine alfresco. Dining is also available at the coffee shop/cafe. Grab a drink at the swim-up bar while enjoying a refreshing dip in the hotel pool.

Featured amenities include limo/town car service, express check-in, and express check-out. For a surcharge, guests may use a roundtrip airport shuttle (available 24 hours) and a ferry terminal shuttle.

Distances are displayed to the nearest 0.1 mile and kilometer.
Hospital de Tulum - 1.2 km / 0.7 mi
Holistika Art Walk - 1.2 km / 0.8 mi
Dos Aguas Park - 1.5 km / 0.9 mi
Hunab Lifestyle Center - 3.4 km / 2.1 mi
Cenote Cristal - 3.5 km / 2.2 mi
Jaguar Park - 3.5 km / 2.2 mi
Temple of Doom - 3.7 km / 2.3 mi
Cenote Calavera - 3.8 km / 2.3 mi
Cenote Escondido - 4.2 km / 2.6 mi
Tulum Tower - 5.1 km / 3.1 mi
Casa del Cenote - 5.5 km / 3.4 mi
Temple of the Descending God - 5.5 km / 3.4 mi
Temple of the Frescoes - 5.5 km / 3.4 mi
Tulum Mayan Ruins - 5.5 km / 3.4 mi
Playa Ruinas - 5.6 km / 3.5 mi
The nearest major airport is Tulum Intl. Airport (TQO) - 38.7 km / 24 mi

• Clothing is optional at this property.
• Pool access available from 7:00 AM to 11:00 PM.
• Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
• Children 18 years old and younger are not permitted at this property.
• Only registered guests are allowed in the guestrooms.
• A car is not required for transportation to and from this property.
• Cashless payment methods are available for all transactions.
• Contactless check-in and contactless check-out are available.
• This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Hotel policies

General

• Property does not require health documentation at check-in
• Contactless check-out is available
• LGBTQIA+ friendly
• Private host property
• Minimum age for COVID-19 test requirement: 18
• Clothing optional (nudity permitted in public areas)
• Cashless transactions are available
• Onsite COVID-19 testing (Antigen) is available
• Children not allowed
• Contactless check-in is available
• Essential workers only - NO
• Guest will receive an email before arrival 72 hours
• Guests will receive an email with special check-in instructions

Pets

• Service animals are allowed
• Service animals are exempt from fees/restrictions
• Pets not allowed

Resort fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

• Deposit: MXN 2000 per accommodation, per stay
• Service fee: MXN 20 per accommodation, per night
• A damage deposit of MXN 2000 will be collected before check-in.