Mansion Serenity en Puerto Aventuras

Check-in

Check-in is from 3:00 PM until 5:00 PM. Guests must be at least 18 to check-in.

There is no front desk at this property. This property doesn't offer after-hours check-in. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. The host will greet guests on arrival.

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• This property accepts credit cards, debit cards, and cash
• Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
• Host has not indicated whether there is a smoke detector on the property
• Safety features at this property include a fire extinguisher and a first aid kit
• This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Other details

Free self parking is available onsite.

Distances are displayed to the nearest 0.1 mile and kilometer.
Xpu-ha Beach - 0.1 km / 0.1 mi
Oasis Beach - 0.1 km / 0.1 mi
Fatima Bay - 0.3 km / 0.2 mi
Puerto Aventuras Marina - 0.5 km / 0.3 mi
CEDAM Museum - 0.6 km / 0.4 mi
Puerto Aventuras Golf Club - 1.1 km / 0.7 mi
Kantenah Lagoon - 1.9 km / 1.2 mi
Caleta Chac-hal-al - 3.2 km / 2 mi
Chac Mol Cenote - 3.6 km / 2.2 mi
Ecopark Kantun Chi - 3.8 km / 2.3 mi
Cenote Cristalino - 3.9 km / 2.4 mi
Cenote Azul - 4.3 km / 2.7 mi
Cenote Jardín del Eden - 5 km / 3.1 mi
Chikinha Cenote - 7.7 km / 4.8 mi
Tajma Ha Cenote - 10.7 km / 6.7 mi
The nearest airports are:
Cozumel Intl. Airport (CZM) - 39.5 km / 24.5 mi
Tulum Intl. Airport (TQO) - 86.5 km / 53.7 mi
Cancun Intl. Airport (CUN) - 77.4 km / 48.1 mi

• Contactless check-in and contactless check-out are available.

Hotel policies

General

• Property does not require health documentation at check-in
• Professional property host/manager
• Contactless check-out is available
• Cash deposit required
• Contactless check-in is available
• Essential workers only - NO
• Property does not offer onsite COVID-19 testing
• No elevators

Pets

• Service animals are allowed
• Service animals are exempt from fees/restrictions
• Pets not allowed

Resort fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

• A damage deposit of USD 500 will be collected before check-in.

We have included all charges provided to us by the property.