Grand Residences Riviera Cancún All Inclusive

Check-in

Check-in is from 4:00 PM until midnight. Guests must be at least 25 to check-in.

This property offers transfers from the airport. To arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation. To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests will receive an email within 2 weeks before arrival with check-in instructions. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools. The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Guests who require airport shuttle pickup service must contact the property at least 48 hours in advance with their arrival details. Guests with multi-day reservations who stay on Saturday night may need to be relocated to another similar unit. This property offers airport shuttle pickup service from Cancun International Airport only.

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• This property accepts credit cards; cash is not accepted
• Cashless transactions are available
• Long-term renters welcome
• This property uses a grey water recycling system
• Safety features at this property include a fire extinguisher, a smoke detector, a security system, and window guards
• This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
• Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

• Guests staying through a Saturday night may be required to move rooms with hotel assistance.

Other details

Enjoy international cuisine at El Faro Grill, one of the hotel's 3 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink at the beach bar, the poolside bar, or one of 3 bars/lounges.

Featured amenities include a business center, express check-out, and a 24-hour front desk. Planning an event in Puerto Morelos? This hotel has 1507 square feet (140 square meters) of space consisting of a conference center and a meeting room. A roundtrip airport shuttle is complimentary (available 24 hours).

Distances are displayed to the nearest 0.1 mile and kilometer.
Arrecife de Puerto Morelos National Park - 1.6 km / 1 mi
Puerto Morelos Artists’ Cooperative - 3.7 km / 2.3 mi
San Jose Catholic Parish - 3.7 km / 2.3 mi
Puerto Morelos Town Square - 3.7 km / 2.3 mi
Ojo de Agua Beach - 3.7 km / 2.3 mi
Faro Inclinado - 3.7 km / 2.3 mi
Puerto Morelos Beach - 6.4 km / 4 mi
Monumento Ruta de los Cenotes - 6.8 km / 4.2 mi
Jungle Spa - 7.7 km / 4.8 mi
Sanctuary of Hope and Time Capsule - 7.8 km / 4.8 mi
Dr. Alfredo Barrera Marin Botanical Garden - 7.9 km / 4.9 mi
Petempich Bay - 15.4 km / 9.5 mi
Playa Paraiso Golf Course - 18 km / 11.2 mi
Cirque du Soleil Boutique at Vidanta Riviera Maya - 18.1 km / 11.3 mi
El Rey Polo Country Club - 18.3 km / 11.4 mi
The nearest airports are:
Cancun Intl. Airport (CUN) - 29.4 km / 18.3 mi
Cozumel Intl. Airport (CZM) - 70.2 km / 43.6 mi
The preferred airport for Grand Residences Riviera Cancún All Inclusive is Cancun Intl. Airport (CUN).

• Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
• Only registered guests are allowed in the guestrooms.
• The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
• Cashless payment methods are available for all transactions.
• Contactless check-in and contactless check-out are available.

Hotel policies

General

• Property does not require health documentation at check-in
• Professional property host/manager
• Contactless check-out is available
• Onsite COVID-19 testing (PCR) is available
• No rollaway/extra beds available
• Free onsite COVID-19 testing (Antigen/Rapid) is available
• Cashless transactions are available
• Contactless check-in is available
• Essential workers only - NO
• Guest will receive an email before arrival 2 weeks
• Guests will receive an email with special check-in instructions

Pets

• Pets not allowed

Resort fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

• Deposit: MXN 3800.00 per night
• A tax is imposed by the city: MXN 67.88 per accommodation, per night

We have included all charges provided to us by the property.