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Maroma, A Belmond Hotel, Riviera Maya

Maroma, A Belmond Hotel, Riviera Maya

Playa del Carmen QROO
Check in 3:00 PM
Check out 12:00 PM
Experience individualised luxury at Maroma, A Belmond Hotel, Riviera Maya, where every stay is a unique, curated masterpiece, you'll be 25 minutes drive to El Camaleón Mayakoba Golf Course and 40 minutes drive to Quinta Avenida. This beach hotel is 40 minutes drive to Puerto Morelos Town Square and 55 minutes drive to Xcaret Eco Theme Park.

Discover unique style with cable & satellite channels, in-room coffee & tea facilities, rainfall showerhead, complimentary high-speed WiFi, air conditioning, deep soaking bathtub, daily housekeeping and a private pool in a design-led boutique setting. Conveniences include an in-room safe, a phone, a kitchenette and bathrobes.

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Property Details

Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You can soak up the sun at the private beach or enjoy other recreational amenities including a steam room and a 24-hour fitness center. This hotel also features complimentary wireless internet access, concierge services, and babysitting (surcharge).

  • Dry cleaning/laundry service
  • Gift shops or newsstand
  • Number of stairs to reach property - 1
  • Shopping on site
  • Gated community
  • Free full breakfast
  • Vegetarian breakfast available
  • Babysitting or childcare (surcharge)
  • Parking (limited spaces)
  • Outdoor furniture
  • Airport transportation
  • Pool umbrellas
  • Water sports equipment
  • Number of meeting rooms - 2
  • Conference space size (meters) - 35
  • Limo or town car service available
  • Free WiFi
  • Number of bars/lounges - 2
  • Designated smoking areas
  • Number of beach bars - 1
  • Number of outdoor pools - 0
  • Internet access
  • Internet access - wireless
  • Sailing on site
  • Fitness classes on site
  • Scuba diving on site
  • Free cooked-to-order breakfast
  • On private beach
  • Airport transportation (surcharge)
  • Eco-friendly toiletries
  • Vegetable garden
  • Eco-friendly cleaning products provided
  • LED light bulbs
  • Vegan menu options available
  • No accessible shuttle
  • Vegetarian menu options available
  • Free breakfast
  • Horse riding nearby
  • Parasailing nearby
  • Multilingual staff
  • Daily
  • Ecotours nearby
  • Laundry facilities
  • Fitness facilities
  • Games
  • Uncovered parking
  • Wheelchair accessible (may have limitations)
  • Uncovered parking
  • Banquet hall
  • Humane animal treatment
  • Food and water bowls
  • Table tennis
  • Beach umbrellas
  • Express check-in
  • Meeting rooms
  • Change of bed sheets (on request)
  • Windsurfing nearby
  • Spa treatment room(s)
  • Well-lit path to entrance
  • Upper floors accessible by stairs only
  • Change of towels (on request)
  • Garden
  • Free newspapers in lobby
  • Wedding services
  • Full-service spa
  • Beach towels
  • Volleyball on site
  • 24-hour fitness facilities
  • Free bicycles on site
  • Art gallery on site
  • Walkway to water
  • Private picnics
  • Luggage storage
  • Grocery/convenience store
  • Express check-out
  • Porter/bellhop
  • 24-hour front desk
  • Number of restaurants - 2
  • Housekeeping on request
  • Spa services on site
  • Safe-deposit box at front desk
  • Snorkeling nearby
  • Designated smoking areas (fines apply)
  • Steam room
  • Free self parking
  • Kayaking nearby
  • Conference space
  • Free valet parking
  • Terrace
  • Beach sun loungers
  • Computer station
  • Hair salon
  • Pool sun loungers
  • Conference space size (feet) - 377
  • Pilates classes on site
  • Concierge services

Check-in

Check-in is from 3:00 PM until midnight. Guests must be at least 18 to check-in.

This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • Guests must contact this property in advance to reserve onsite parking
  • This property accepts credit cards, debit cards, and cash
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Cashless transactions are available
  • Parties and events are allowed on site
  • Safety features at this property include a carbon monoxide detector and a smoke detector
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • This property affirms that it follows the cleaning and disinfection practices of Belmond Protects (Belmond)
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Other details

Enjoy Mexican cuisine at Casa Mayor, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Relax with a refreshing drink from the beach bar or one of the 2 bars/lounges. A complimentary cooked-to-order breakfast is served daily from 7:00 AM to 11:00 AM.

Featured amenities include limo/town car service, a computer station, and express check-in. Event facilities at this hotel consist of conference space and 2 meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.

Distances are displayed to the nearest 0.1 mile and kilometer.
Maroma Beach - 0.4 km / 0.2 mi
Playa Paraiso Golf Course - 3.1 km / 1.9 mi
Paradise Beach - 6 km / 3.8 mi
Cirque du Soleil Boutique at Vidanta Riviera Maya - 6.8 km / 4.2 mi
Nicklaus Design Golf Course - 7.2 km / 4.5 mi
Virgen Beach - 7.2 km / 4.5 mi
Tres Rios Ecopark - 9.3 km / 5.8 mi
El Camaleón Mayakoba Golf Course - 11.1 km / 6.9 mi
Gran Coyote Golf - 13.9 km / 8.6 mi
Chun-Zumbul (diving site) - 15.3 km / 9.5 mi
Dr. Alfredo Barrera Marin Botanical Garden - 15.4 km / 9.6 mi
Sanctuary of Hope and Time Capsule - 15.4 km / 9.6 mi
28 de Julio Square - 15.7 km / 9.8 mi
Playa Xcalacoco - 15.7 km / 9.8 mi
Guadalupe Church - 17.1 km / 10.6 mi
The nearest airports are:
Cozumel Intl. Airport (CZM) - 57 km / 35.4 mi
Cancun Intl. Airport (CUN) - 40.9 km / 25.4 mi

  • Pool access available from 7:00 AM to 7:00 PM.
  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Up to 2 children 11 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. Children may not be eligible for complimentary breakfast.
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
  • A car is recommended for transportation to and from this property.
  • Cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Hotel policies

General

  • Property does not require health documentation at check-in
  • Professional property host/manager
  • Property follows a brand or regulatory agency's sanitization guidelines Belmond Protects (Belmond)
  • Contactless check-out is available
  • LGBTQ friendly
  • Events/parties allowed
  • EarthCheck
  • Cashless transactions are available
  • Car recommended
  • Contactless check-in is available
  • Essential workers only - NO
  • No elevators

Pets

  • Maximum number of pets per room 2
  • Pet max weight (per pet) in lb is 11
  • Pet max weight (per pet) in kg is 5
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Pets allowed

Resort fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit is payable by wire transfer and is due within 24 hours of booking the reservation.
We have included all charges provided to us by the property.

Other charges

  • Airport shuttle fee: MXN 3200 per vehicle (one-way, maximum occupancy 4)
  • Pet deposit: MXN 4000 per stay
  • Pet fee: MXN 4000 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: MXN 129.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Location

Carretera Cancun Tulum Km 51, Playa del Carmen, QROO 77710, Mexico
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Internet access - wireless
Free breakfast
Free valet parking
Number of restaurants - 2
Number of outdoor pools - 0
Number of bars/lounges - 2