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Grand Hotel Tien Shan

Grand Hotel Tien Shan

Almaty
Check in 2:00 PM
Check out 12:00 PM
This hotel has renovations that may affect your stay read more

Renovations

The following facilities or services will be unavailable from July 1 2026 to July 8 2026 (dates subject to change):

  • Swimming pool

Stay connected to the city's restaurants, attractions and local character at Grand Hotel Tien Shan, within a 10-minute walk of 28 Panfilov Heroes Memorial Park and Zenkov Cathedral. This spa hotel is 30 minutes drive to Shymbulak Ski Resort and 15 minutes walk to Almaty Cathedral.

Downtown living meets comfort through rainfall showerhead, room service, complimentary high-speed WiFi, a private bathroom with premium toiletries, premium bedding, air conditioning, cable & satellite channels and daily housekeeping, with sleek urban design. Conveniences include a phone, an in-room safe, bathrobes and a desk.

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Property Details

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 indoor pools, a sauna, and a fitness center. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands.

  • Dry cleaning/laundry service
  • Gift shops or newsstand
  • Shopping on site
  • Wheelchair accessible
  • Number of meeting rooms - 1
  • Conference space size (meters) - 888
  • Free wired internet
  • Limo or town car service available
  • Free WiFi
  • Number of bars/lounges - 1
  • Spa treatment room(s)
  • Number of indoor pools - 2
  • Tours/ticket assistance
  • Wedding services
  • Full-service spa
  • Free buffet breakfast
  • Airport transportation (surcharge)
  • No accessible airport shuttle
  • Wheelchair accessible – no
  • No accessible shuttle
  • Luggage storage
  • Free breakfast
  • Porter/bellhop
  • Business center
  • Multilingual staff
  • Conference center
  • 24-hour front desk
  • Number of restaurants - 1
  • Daily
  • Turkish bath/Hammam
  • Spa services on site
  • Smoke-free property
  • Safe-deposit box at front desk
  • Number of coffee shops/cafes - 1
  • Coffee/tea in common areas
  • Sauna
  • Laundry facilities
  • Steam room
  • Free self parking
  • Conference space
  • Fitness facilities
  • Computer station
  • Hair salon
  • Pool sun loungers
  • ATM/banking
  • Conference space size (feet) - 9555
  • Concierge services
  • Total number of rooms - 78
  • Number of floors - 3

Check-in

Check-in is from 2:00 PM until 5:30 AM. Guests must be at least 18 to check-in.

This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards; cash is not accepted
  • Safety features at this property include a fire extinguisher

Other details

For lunch or dinner, stop by Restaurant Nauryz, a restaurant that specializes in international cuisine. Dining is also available at the coffee shop/cafe, and 24-hour room service is provided. Quench your thirst with your favorite drink at the bar/lounge. A complimentary buffet breakfast is served daily from 6 AM to 10:30 AM.

Featured amenities include complimentary wired internet access, a business center, and limo/town car service. Planning an event in Almaty? This hotel has 9555 square feet (888 square meters) of space consisting of a conference center and a meeting room. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.

Distances are displayed to the nearest 0.1 mile and kilometer.
28 Panfilov Heroes Memorial Park - 0.5 km / 0.3 mi
Zenkov Cathedral - 0.6 km / 0.4 mi
Almaty Opera House - 0.8 km / 0.5 mi
Almaty Cathedral - 0.8 km / 0.5 mi
Nedelka Park - 0.8 km / 0.5 mi
Green Bazaar - 1.3 km / 0.8 mi
Museum of Kazakh Musical Instruments - 1.3 km / 0.8 mi
Geology Museum - 1.5 km / 1 mi
Central Park of Culture and Leisure - 1.6 km / 1 mi
Lermontov Russian Drama Theatre - 1.8 km / 1.1 mi
Kok Tobe Cable Car - 1.9 km / 1.2 mi
Colibri - 2 km / 1.2 mi
Gabit Musrepov Kazakh Theatre for Children and Youth - 2 km / 1.3 mi
Respublika Alanghy - 2.1 km / 1.3 mi
Republic Square - 2.1 km / 1.3 mi
The preferred airport for Grand Hotel Tien Shan is Almaty (ALA-Almaty Intl.) - 15.8 km / 9.8 mi

  • If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.
  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Up to 3 children 6 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.

Hotel policies

General

  • Professional property host/manager
  • Essential workers only - NO
  • No elevators

Pets

  • Pets not allowed

Other charges

  • Airport shuttle fee: KZT 8000 per vehicle (one-way, maximum occupancy 3)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: 100 percent of room rate (subject to availability)
  • Crib (infant bed) fee: KZT 5000.0 per day
  • Rollaway bed fee: KZT 10000.0 per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Location

115 Bogenbay Batyr Street, Almaty, 050000, Kazakhstan
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