Hard Rock Hotel Cancun - All Inclusive

Check-in

Check-in is from 3:00 PM until midnight. Guests must be at least 18 to check-in.

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. All guests, including children, are required to present a valid government-issued ID card at check-in.

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• This property accepts credit cards and debit cards; cash is not accepted
• This property reserves the right to pre-authorize the guest's credit card prior to arrival.
• Safety features at this property include a smoke detector
• This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
• Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Other details

This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy pizza at Pizzeto, one of the property's 5 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Wind down with a drink at one of the 6 bars/lounges or 2 swim-up bars.

Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Event facilities at this property consist of a conference center and 14 meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.

Distances are displayed to the nearest 0.1 mile and kilometer.
Ballenas Beach - 0.2 km / 0.1 mi
Aquaworld - 0.8 km / 0.5 mi
Luxury Avenue Shopping Mall - 1.3 km / 0.8 mi
Kukulcan Plaza Shopping Mall - 1.4 km / 0.9 mi
Oasis Arena - 1.6 km / 1 mi
San Miguelito - 1.7 km / 1.1 mi
Marlin Beach - 1.9 km / 1.2 mi
Hotel Zone Beaches - 1.9 km / 1.2 mi
Maya Museum of Cancun - 2.1 km / 1.3 mi
Iberostar Cancun Golf Course - 2.1 km / 1.3 mi
Tequila Museum - 2.3 km / 1.4 mi
El Sol de Cancun - 2.4 km / 1.5 mi
La Isla Shopping Mall - 2.4 km / 1.5 mi
Cinemex La Isla Cancun - 2.6 km / 1.6 mi
West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park - 2.7 km / 1.7 mi
The nearest airports are:
Cancun Intl. Airport (CUN) - 17.5 km / 10.9 mi
Tulum Intl. Airport (TQO) - 170.9 km / 106.2 mi

• Only registered guests are allowed in the guestrooms.
• The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.

Hotel policies

General

• Property does not require health documentation at check-in
• Professional property host/manager
• No cribs (infant beds) available
• No rollaway/extra beds available
• EarthCheck
• Property does not offer onsite COVID-19 testing

Pets

• Maximum number of pets per room 2
• Pet max weight (per pet) in lb is 50
• Only dogs and cats are allowed
• Pet max weight (per pet) in kg is 23
• Service animals are allowed
• Pets cannot be left unattended
• Service animals are exempt from fees/restrictions
• Pets allowed

Resort fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

• Breakage deposit: USD 100 per night

We have included all charges provided to us by the property.