Paradisus Cancún – All Inclusive

Check-in

Check-in is from 3:00 PM until midnight. Guests must be at least 18 to check-in.

Front desk staff will greet guests on arrival at the property. The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Other arrangements must be coordinated with the property prior to arrival. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools.

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• Minimum Spring Break check-in age is 21 years old
• The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
• Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
• This property accepts credit cards; cash is not accepted
• This property uses a grey water recycling system and eco-friendly cleaning products
• Safety features at this property include a fire extinguisher
• Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Other details

Enjoy international cuisine at Malva Food Bazar, one of the property's 9 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink at the beach bar, the poolside bar, or one of 7 bars/lounges.

Featured amenities include a business center, express check-out, and dry cleaning/laundry services. Event facilities at this property consist of a conference center and meeting rooms. Free self parking is available onsite.

Distances are displayed to the nearest 0.1 mile and kilometer.
Aquaworld - 0.4 km / 0.2 mi
Nichupté Lagoon - 0.4 km / 0.2 mi
Oasis Arena - 1.1 km / 0.7 mi
San Miguelito - 1.2 km / 0.8 mi
Ballenas Beach - 1.2 km / 0.8 mi
Maya Museum of Cancun - 1.6 km / 1 mi
Museo Maya Trailhead - 1.6 km / 1 mi
Iberostar Cancun Golf Course - 1.7 km / 1 mi
Luxury Avenue Shopping Mall - 2.3 km / 1.4 mi
Kukulcan Plaza Shopping Mall - 2.4 km / 1.5 mi
Marlin Beach - 2.9 km / 1.8 mi
Hotel Zone Beaches - 2.9 km / 1.8 mi
Delfines Beach - 3.1 km / 1.9 mi
El Rey Ruins - 3.3 km / 2.1 mi
Tequila Museum - 3.4 km / 2.1 mi
The nearest airports are:
Cancun Intl. Airport (CUN) - 17.9 km / 11.1 mi
Tulum Intl. Airport (TQO) - 171.3 km / 106.4 mi

• Reservations are required for golf tee times, massage services, and spa treatments. Reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation.
• One child 12 years old or younger stays free, per registered adult, when occupying the parent or guardian's room, using existing bedding.
• Only registered guests are allowed in the guestrooms.
• Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
• Contactless check-in and contactless check-out are available.
• This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Hotel policies

General

• Ecostars
• Professional property host/manager
• Contactless check-out is available
• LGBTQIA+ friendly
• Contactless check-in is available

Pets

• Service animals are allowed
• Service animals are exempt from fees/restrictions
• Pets not allowed

Resort fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

• A tax is imposed by the city: MXN 85.40 per accommodation, per night

We have included all charges provided to us by the property.