Check-in is from 2:00 PM until anytime.
Guests must be at least 21 to check-in.
Guests must transfer via Airport shuttle to the property. Guests must contact the property at least 72 hours before travel, using the contact information on the confirmation received after booking. This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation. The front desk is open during the following times:
- Monday - Saturday: 9:00 AM - 4:30 PM
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Guests will receive an email within 2 weeks before arrival with check-in instructions. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools. To guarantee check in between midnight and 6 AM, guests traveling on overnight flights must book for the night prior to arrival. Please note that the 2 Bedroom Garden View Villa with Private Pool and 3 Bedroom Garden View Villa with Private Pool are located across the street from the beach This property offers coach and VIP airport pickup and dropoff transportation on request, when requested at least 72-hours in advance of arrival. One-way coach transportation is NZD 17 per person when traveling through the domestic terminal, and NZD 27 per person for the international terminal. One-way VIP transportation fee ranges from NZD 120-190 based on number of guest booked (maximum 6 guests) when traveling through the domestic terminal, and NZD 140-230 for the international terminal. Coach transportation is only available for flights arriving or departing during the listed front desk hours Monday-Friday.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards; cash is not accepted
- Noise-free guestrooms cannot be guaranteed
- Safety features at this property include a fire extinguisher and a smoke detector
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
