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1800 244 400 INTL. +61 3 8827 0770
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Heaven Hotel

Heaven Hotel

Playa del Carmen QROO
Check in 3:00 PM
Check out 12:00 PM
Create lifelong memories at Heaven Hotel, where family adventures begin and smiles are guaranteed for every age, you'll be a 5-minute drive from El Camaleón Mayakoba Golf Course and 8 minutes from Quinta Avenida. This aparthotel is 15 minutes drive to Playa del Carmen Main Beach and 25 minutes drive to Maroma Beach.

Ideal for families, our rooms come with a private balcony, a 40-inch flat-screen TV, complimentary high-speed WiFi, daily housekeeping, a private bathroom with premium toiletries, air conditioning and rainfall showerhead, rollaway beds and extra space for little ones. Conveniences include a full kitchen, an iron and ironing board, an in-room safe and wheelchair-accessibility.

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Property Details

Enjoy recreation amenities such as an outdoor pool or take in the view from a terrace. This aparthotel also features complimentary wireless internet access, concierge services, and a communal living room.

  • Off-street parking
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Outdoor furniture
  • Pool umbrellas
  • Handrails in stairways
  • Wheelchair-accessible path to elevator
  • 24-hour front desk
  • Wheelchair-accessible registration desk
  • Mosquito nets
  • Wheelchair-accessible pool
  • Free WiFi
  • Wheelchair-accessible public washroom
  • Well-lit path to entrance
  • Number of outdoor pools - 1
  • Smoke-free property
  • Safe-deposit box at front desk
  • Wheelchair accessible parking
  • Children's pool
  • Laundry facilities
  • Elevator
  • Terrace
  • Pool sun loungers
  • Concierge services

Check-in

Check-in is from 3:00 PM until 12:00 PM. Guests must be at least 18 to check-in.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • Guests must contact this property in advance to reserve onsite parking
  • This property accepts credit cards, debit cards, and cash
  • Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
  • Host has indicated there is a smoke detector on the property
  • Safety features at this property include a fire extinguisher and a first aid kit
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • This property is professionally cleaned

Other details

Featured amenities include a 24-hour front desk, laundry facilities, and a safe deposit box at the front desk.

Distances are displayed to the nearest 0.1 mile and kilometer.
Playa Xcalacoco - 1.7 km / 1 mi
Gran Coyote Golf - 1.8 km / 1.1 mi
Chun-Zumbul (diving site) - 1.8 km / 1.1 mi
El Camaleón Mayakoba Golf Course - 3.4 km / 2.1 mi
28 de Julio Square - 4.1 km / 2.5 mi
Punta Esmeralda Beach - 4.3 km / 2.7 mi
Guadalupe Church - 4.9 km / 3 mi
Playa 88 - 5.4 km / 3.3 mi
Playa Avenida Colosio - 5.6 km / 3.5 mi
Temazcal Natura - 5.9 km / 3.7 mi
Plaza Las Americas - 6.3 km / 3.9 mi
Mario Villanueva Stadium Madrid - 6.7 km / 4.2 mi
Mamitas Beach - 6.8 km / 4.2 mi
Tres Rios Ecopark - 6.8 km / 4.2 mi
Quinta Avenida - 6.9 km / 4.3 mi
The nearest airports are:
Cozumel Intl. Airport (CZM) - 41.1 km / 25.6 mi
Cancun Intl. Airport (CUN) - 50.1 km / 31.1 mi
Tulum Intl. Airport (TQO) - 110.6 km / 68.7 mi

  • Pool access available from 8:00 AM to 8:00 PM.
  • The property is professionally cleaned.

Hotel policies

General

  • Property does not require health documentation at check-in
  • Professional property host/manager
  • No cribs (infant beds) available
  • No rollaway/extra beds available
  • Property uses a professional cleaning service
  • Property does not offer onsite COVID-19 testing

Pets

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Pets not allowed

Resort fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 56.57 per accommodation, per night
We have included all charges provided to us by the property.

Location

Av. Xcalacoco Manzana 022 Lote 55-1, Playa del Carmen, QROO 77710, Mexico
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Free WiFi
Wheelchair accessible parking
Children's pool