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1800 244 400 INTL. +61 3 8827 0770
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Mercure Carcassonne la Cite Hotel

Mercure Carcassonne la Cite Hotel

Carcassonne Aude
Check in 4:00 PM
Check out 12:00 PM
Create lifelong memories at Mercure Carcassonne la Cite Hotel, where family adventures begin and smiles are guaranteed for every age, within a 5-minute walk of Château Comtal and Narbonnaise Gate. This hotel is 9 minutes walk to Basilica of Saint-Nazaire and 10 minutes walk to Le Musée de la Torture de Carcassone.

Ideal for families, our rooms come with complimentary high-speed WiFi, in-room coffee & tea facilities, air conditioning, room service, daily housekeeping and a flat-screen TV, rollaway beds and extra space for little ones. Conveniences include a desk, an in-room safe, wheelchair-accessibility, a phone and bathrobes.

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Property Details

Enjoy recreational amenities such as a fitness center and a seasonal outdoor pool. Additional amenities at this hotel include complimentary wireless internet access, a television in a common area, and a banquet hall.

  • Dry cleaning/laundry service
  • Comprehensive recycling policy
  • Bulk dispenser for toiletries
  • Free RV, bus, truck parking
  • Vegetarian breakfast available
  • Biodegradable/compostable stirrers
  • No single-use plastic straws
  • Pool umbrellas
  • No single-use plastic soda bottles
  • Number of meeting rooms - 3
  • No single-use plastic stirrers
  • Reusable cups only
  • Swimming pool
  • Reusable tableware only
  • Biodegradable/compostable straws
  • Free WiFi
  • Bicycle parking available
  • Number of bars/lounges - 1
  • Number of poolside bars - 1
  • Wheelchair accessible parking
  • Comprehensive food waste policy
  • Energy-saving switches
  • Eco-friendly toiletries
  • At least 80% of all lighting comes from LEDs
  • Eco-friendly cleaning products provided
  • Recycling
  • LED light bulbs
  • Vegan menu options available
  • Vegetarian menu options available
  • Multilingual staff
  • Water dispenser
  • Electric car charging station
  • Breakfast available (surcharge)
  • Elevator
  • Fitness facilities
  • Double-glazing on all windows
  • Locally-sourced food on site (80% or more)
  • Sustainability/community reinvestment (10% revenue or more)
  • Guest education on local ecosystems and culture
  • Organic food
  • Uncovered parking
  • Wheelchair accessible (may have limitations)
  • Banquet hall
  • Humane animal treatment
  • Meeting rooms
  • Change of bed sheets (on request)
  • Wheelchair-accessible registration desk
  • Television in common areas
  • Wheelchair-accessible public washroom
  • Change of towels (on request)
  • Garden
  • Water-efficient showers only
  • Luggage storage
  • 24-hour front desk
  • Number of restaurants - 1
  • Housekeeping on request
  • Outdoor seasonal pool
  • Golfing nearby
  • Smoke-free property
  • Safe-deposit box at front desk
  • Free self parking
  • Terrace
  • Pool sun loungers

Check-in

Check-in is from 4:00 PM until midnight. Guests must be at least 18 to check-in.

Front desk staff will greet guests on arrival at the property.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
  • This property accepts credit cards, ANCV Chèques-vacances, and cash
  • Cashless transactions are available
  • Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and window guards
  • This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Other details

Satisfy your appetite for lunch or dinner at La Table de l'Olivier, a restaurant which specializes in local cuisine, or stay in and take advantage of the room service (during limited hours). Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. Buffet breakfasts are served on weekdays from 6:30 AM to 10:00 AM and on weekends from 6:30 AM to 10:30 AM for a fee.

Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. This hotel has 3 meeting rooms available for events. Free self parking is available onsite.

Distances are displayed to the nearest 0.1 mile and kilometer.
Château Comtal - 0.3 km / 0.2 mi
Narbonnaise Gate - 0.4 km / 0.2 mi
Historic Fortified City of Carcassonne - 0.4 km / 0.3 mi
Le Musée de la Torture de Carcassone - 0.5 km / 0.3 mi
Aude Gate - 0.6 km / 0.4 mi
Museum of Chivalry, Arms & Archery - 0.6 km / 0.4 mi
Chapeau Rouge - 0.7 km / 0.4 mi
School Museum - 0.7 km / 0.4 mi
Basilica of St. Nazaire and St. Celse - 0.7 km / 0.5 mi
Theatre Jean Deschamps - 0.8 km / 0.5 mi
Basilica of Saint-Nazaire - 0.9 km / 0.5 mi
Old Bridge - 0.9 km / 0.6 mi
Pont-Neuf de Carcassonne - 1.1 km / 0.7 mi
Museum of the Middle Ages - 1.1 km / 0.7 mi
Raymond Chesa Leisure Park - 1.2 km / 0.7 mi
The nearest airports are:
Carcassonne (CCF-Pays Cathare) - 10.5 km / 6.5 mi
Castres (DCM-Mazamet) - 60.9 km / 37.8 mi
The preferred airport for Mercure Carcassonne la Cite Hotel is Carcassonne (CCF-Pays Cathare).

  • Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
  • The seasonal pool will be open from June to September.
  • Pool access available from 9:00 AM to 8:30 PM.
  • Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.

Hotel policies

General

  • Property does not require health documentation at check-in
  • Professional property host/manager
  • Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels)
  • Contactless check-out is available
  • No rollaway/extra beds available
  • Cashless transactions are available
  • Contactless check-in is available
  • Property does not offer onsite COVID-19 testing

Pets

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Pets allowed

Resort fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 2.89 per person, per night. This tax does not apply to children under 18 years of age.
We have included all charges provided to us by the property.

Other charges

  • Fee for buffet breakfast: approximately EUR 18 per person
  • Pet fee: EUR 10 per pet, per day
  • Service animals are exempt from fees
  • Late check-out fee: EUR 40
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Location

18, Rue Camille Saint-Saens, Carcassonne, Aude 11000, France
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Free WiFi
Vegetarian breakfast available
Free self parking
Number of restaurants - 1
Outdoor seasonal pool
Number of poolside bars - 1