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Hotel de la Cite Carcassonne - MGallery Collection

Hotel de la Cite Carcassonne - MGallery Collection

Carcassonne Aude
Check in 4:00 PM
Check out 12:00 PM
This hotel has renovations that may affect your stay read more

Renovations

The following facilities are closed on Wednesday, Thursday, Friday, Saturday, and Sunday:

  • Outdoor pool
The following facilities are closed on Tuesday and Wednesday:
  • Full-service spa

Bring your furry friend to a home away from home at Hotel de la Cite Carcassonne - MGallery Collection, where every tail wag is welcomed with open arms, you'll be steps from Historic Fortified City of Carcassonne and Basilica of St. Nazaire and St. Celse. This luxury hotel is 1 minutes walk to School Museum and 4 minutes walk to Narbonnaise Gate.

Enjoy hassle-free stays with complimentary high-speed WiFi, room service, daily housekeeping, in-room coffee & tea facilities, air conditioning, premium bedding, a 42-inch flat-screen TV and a fully-stocked minibar, thoughtful room features designed to suit every guest. Conveniences include a phone, wheelchair-accessibility, a desk, an in-room safe and bathrobes.

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Property Details

Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find an attached winery, a steam room, and a seasonal outdoor pool. Additional features at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge).

  • Dry cleaning/laundry service
  • Gift shops or newsstand
  • Shopping on site
  • Vegetarian breakfast available
  • Babysitting or childcare (surcharge)
  • Parking (limited spaces)
  • Biodegradable/compostable stirrers
  • No single-use plastic straws
  • Pool umbrellas
  • No single-use plastic soda bottles
  • No single-use plastic stirrers
  • Reusable cups only
  • Swimming pool
  • Reusable tableware only
  • Biodegradable/compostable straws
  • No single-use plastic water bottles
  • Free WiFi
  • Number of bars/lounges - 1
  • Number of poolside bars - 1
  • Designated smoking areas
  • Wheelchair accessible parking
  • Tours/ticket assistance
  • Energy-saving switches
  • Eco-friendly toiletries
  • Vegetable garden
  • At least 80% of all lighting comes from LEDs
  • Eco-friendly cleaning products provided
  • Recycling
  • LED light bulbs
  • Vegan menu options available
  • Wheelchair-accessible lounge
  • Vegetarian menu options available
  • Wheelchair-accessible on-site restaurant
  • Winery attached
  • Multilingual staff
  • Water dispenser
  • Conference center
  • Electric car charging station
  • Breakfast available (surcharge)
  • Turkish bath/Hammam
  • Laundry facilities
  • Rafting nearby
  • Elevator
  • Bicycle rentals on site
  • Guest education on local ecosystems and culture
  • Mountain biking nearby
  • Showcase for local artists
  • Wheelchair accessible (may have limitations)
  • Uncovered parking
  • Banquet hall
  • Food and water bowls
  • Wheelchair-accessible concierge desk
  • Locally-owned & organized tours & activities
  • Meeting rooms
  • Change of bed sheets (on request)
  • Wheelchair-accessible registration desk
  • Windsurfing nearby
  • Wheelchair-accessible public washroom
  • Spa treatment room(s)
  • Change of towels (on request)
  • Garden
  • Stair-free path to entrance
  • Wedding services
  • Full-service spa
  • Boat tours nearby
  • Water-efficient showers only
  • Luggage storage
  • Porter/bellhop
  • Business center
  • 24-hour front desk
  • Scooter/moped rentals nearby
  • Number of restaurants - 1
  • Library
  • Housekeeping on request
  • Outdoor seasonal pool
  • Golfing nearby
  • Safe-deposit box at front desk
  • Snorkeling nearby
  • Snack bar/deli
  • Designated smoking areas (fines apply)
  • Hiking/biking trails nearby
  • Steam room
  • Kayaking nearby
  • Valet parking (surcharge)
  • Terrace
  • Pool sun loungers
  • Wheelchair accessible path of travel
  • ATM/banking
  • Concierge services

Check-in

Check-in is from 4:00 PM until midnight. Guests must be at least 18 to check-in.

To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after 8 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards and cash
  • Cashless transactions are available
  • Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
  • This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Other details

Satisfy your appetite for lunch or dinner at La Barbacane 1 étoile, a restaurant which specializes in French cuisine, or stay in and take advantage of the 24-hour room service. Relax with your favorite drink at the bar/lounge or the poolside bar. Buffet breakfasts are available daily from 7 AM to 10:00 AM for a fee.

Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Event facilities at this hotel consist of a conference center and meeting rooms. Limited parking is available onsite.

Distances are displayed to the nearest 0.1 mile and kilometer.
Historic Fortified City of Carcassonne - 0.1 km / 0.1 mi
Basilica of St. Nazaire and St. Celse - 0.1 km / 0.1 mi
School Museum - 0.1 km / 0.1 mi
Aude Gate - 0.2 km / 0.1 mi
Museum of Chivalry, Arms & Archery - 0.2 km / 0.1 mi
Narbonnaise Gate - 0.4 km / 0.2 mi
Theatre Jean Deschamps - 0.4 km / 0.2 mi
Château Comtal - 0.4 km / 0.2 mi
Chapeau Rouge - 0.6 km / 0.4 mi
Museum of the Middle Ages - 0.7 km / 0.4 mi
Le Musée de la Torture de Carcassone - 0.8 km / 0.5 mi
Old Bridge - 0.8 km / 0.5 mi
Pont-Neuf de Carcassonne - 1 km / 0.6 mi
Raymond Chesa Leisure Park - 1.1 km / 0.7 mi
Basilica of Saint-Nazaire - 1.1 km / 0.7 mi
The nearest airports are:
Carcassonne (CCF-Pays Cathare) - 7.7 km / 4.8 mi
Castres (DCM-Mazamet) - 60.8 km / 37.8 mi
The preferred airport for Hotel de la Cite Carcassonne - MGallery Collection is Juan Santamaria Intl. Airport (SJO).

  • Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
  • The seasonal pool will be open from June to September.
  • Pool access available from 8:00 AM to 8:00 PM.
  • Reservations are required for massage services, spa treatments, and private bath/onsen. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
  • The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
  • Cashless payment methods are available for all transactions.
  • Contactless check-out is available.

Hotel policies

General

  • Property does not require health documentation at check-in
  • Professional property host/manager
  • Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels)
  • Contactless check-out is available
  • Cashless transactions are available
  • Property does not offer onsite COVID-19 testing

Pets

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Pets allowed

Resort fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 3.50 per person, per night. This tax does not apply to children under 18 years of age.
We have included all charges provided to us by the property.

Other charges

  • Fee for buffet breakfast: approximately EUR 30 for adults and EUR 15 for children
  • Uncovered valet parking fee: EUR 30 per night (in/out privileges)
  • Pet fee: EUR 20 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 80.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Location

Place Auguste Pierre Pont, Carcassonne, Aude 11000, France
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Free WiFi
Vegetarian breakfast available
Uncovered parking
Number of restaurants - 1
Outdoor seasonal pool
Number of poolside bars - 1