Hilton Vancouver Metrotown

Check-in

Check-in is from 4:00 PM until anytime. Guests must be at least 18 to check-in.

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions and smart lock details. Front desk staff will greet guests on arrival at the property. The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Other arrangements must be coordinated with the property prior to arrival. Information provided by the property may be translated using automated translation tools.

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
• This property accepts credit cards and cash
• This property reserves the right to pre-authorize the guest's credit card prior to arrival.
• Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
• This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Other details

You can enjoy a meal at Time and Place serving the guests of Hilton Vancouver Metrotown, or stop in at the snack bar/deli. Quench your thirst with your favorite drink at the bar/lounge. Full breakfasts are available daily from 6:00 AM to 10:00 AM for a fee.

Featured amenities include express check-in, express check-out, and dry cleaning/laundry services. Planning an event in Burnaby? This hotel has 15419 square feet (1432 square meters) of space consisting of a conference center and 6 meeting rooms. Self parking (subject to charges) is available onsite.

Distances are displayed to the nearest 0.1 mile and kilometer.
Crystal Mall - 0.1 km / 0.1 mi
Metropolis at Metrotown - 0.4 km / 0.2 mi
British Columbia Institute of Technology - 2 km / 1.2 mi
Burnaby Hospital - 3.2 km / 2 mi
Grand Villa Casino Hotel and Conference Centre - 3.6 km / 2.3 mi
Scotia Barn - 4.8 km / 3 mi
Burnaby Lake Park - 6 km / 3.7 mi
Commercial Drive - 7 km / 4.4 mi
Mount St. Joseph's Hospital - 8 km / 5 mi
Main Street - 8.1 km / 5 mi
Douglas College - 8.2 km / 5.1 mi
Queen Elizabeth Park - 8.2 km / 5.1 mi
Playland Amusement Park - 9 km / 5.6 mi
Pacific Coliseum - 9.1 km / 5.7 mi
Hastings Racecourse - 9.2 km / 5.7 mi
The nearest airports are:
Vancouver Harbour Flight Centre (CXH) - 14.6 km / 9.1 mi
Vancouver Intl. Airport (YVR) - 15.8 km / 9.8 mi
Pitt Meadows, BC (YPK) - 30.8 km / 19.1 mi
Galiano Island, BC (YMF-Montague Harbour Seaplane Base) - 62.6 km / 38.9 mi
Mayne Island, BC (YAV-Miners Bay Seaplane Base) - 64.5 km / 40.1 mi
The preferred airport for Hilton Vancouver Metrotown is Vancouver Intl. Airport (YVR).

• Pool access available from 6:00 AM to 10:00 PM.
• The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
• The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
• A car is not required for transportation to and from this property.
• Free WiFi in public areas has a 1-device limit.
• Parking height restrictions apply.
• This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Hotel policies

General

• Professional property host/manager
• LGBTQIA+ friendly
• Parking height restrictions apply
• Essential workers only - NO
• Green Key Global

Pets

• Maximum number of pets per room 2
• Pet max weight (per pet) in lb is 75
• Pet max weight (per pet) in kg is 34
• Service animals are allowed
• Service animals are exempt from fees/restrictions
• Only dogs are allowed
• Pets allowed