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Iberostar Waves Quetzal - All Inclusive

Iberostar Waves Quetzal - All Inclusive

Playa del Carmen QROO
Check in 3:00 PM
Check out 12:00 PM
This hotel has renovations that may affect your stay read more

Renovations

This property is closed from August 6 2026 to November 30 2026 (dates subject to change).

Take time to unwind at Iberostar Waves Quetzal - All Inclusive, with comfort and wellness at the heart of every stay, Iberostar Waves Quetzal - All Inclusive is within a 10-minute drive of Playa del Carmen Maritime Terminal and Quinta Avenida. This all-inclusive property is 6 minutes drive to Playa del Carmen Main Beach and 8 minutes drive to Mamitas Beach.

Pamper yourself thanks to a flat-screen TV, a fully-stocked minibar, daily housekeeping, complimentary high-speed WiFi, in-room coffee & tea facilities, a private balcony, room service and a private bathroom with premium toiletries, in-room treatments and spa robes. Conveniences include an in-room safe, a phone, an iron and ironing board and a desk.

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Property Details

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 4 outdoor pools, a sauna, and a fitness center. This property also features complimentary wireless internet access, concierge services, and babysitting (surcharge).

  • Dry cleaning/laundry service
  • Gift shops or newsstand
  • Shopping on site
  • Proposal/romance packages available
  • Eco-friendly cleaning products used
  • Babysitting or childcare (surcharge)
  • Pool umbrellas
  • Free WiFi
  • Scuba diving nearby
  • Bicycle parking available
  • Number of bars/lounges - 7
  • Number of poolside bars - 3
  • Designated smoking areas
  • Number of beach bars - 1
  • Number of outdoor pools - 4
  • Internet access
  • Tours/ticket assistance
  • Internet access - wireless
  • Free buffet breakfast
  • Nature reserve
  • Eco-friendly toiletries
  • Eco-friendly cleaning products provided
  • Recycling
  • LED light bulbs
  • Multilingual staff
  • Water dispenser
  • Ecotours nearby
  • Children's club (free)
  • Snorkeling on site
  • Fitness facilities
  • Supervised childcare/activities (free)
  • Wheelchair accessible (may have limitations)
  • Banquet hall
  • Wheelchair accessible
  • Wheelchair-accessible concierge desk
  • Beach umbrellas
  • Meeting rooms
  • Wheelchair-accessible spa
  • Wheelchair-accessible registration desk
  • Composting
  • Windsurfing nearby
  • Wheelchair-accessible pool
  • Spa treatment room(s)
  • Garden
  • Wedding services
  • Full-service spa
  • Tennis lessons on site
  • Beach towels
  • Windsurfing on site
  • Yoga classes/instruction on site
  • Off-street parking
  • Children's games
  • Luggage storage
  • Billiards or pool table
  • Children's club
  • 24-hour front desk
  • Playground on site
  • Number of restaurants - 8
  • Spa services on site
  • Golfing nearby
  • Safe-deposit box at front desk
  • Designated smoking areas (fines apply)
  • Sauna
  • Children's pool
  • Steam room
  • Free self parking
  • Conference space
  • Free valet parking
  • Kayaking on site
  • Beach sun loungers
  • Tennis on site
  • Hair salon
  • Pool sun loungers
  • Concierge services
  • Total number of rooms - 350
  • Number of floors - 3

Check-in

Check-in is from 3:00 PM until 11:00 PM. Guests must be at least 18 to check-in.

Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards, debit cards, and cash
  • Cashless transactions are available
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • This property is professionally cleaned
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Other details

Enjoy Japanese cuisine at Bonsai Restaurant, one of the property's 8 restaurants, or stay in and take advantage of the room service (during limited hours). When you are in need of a refreshing drink, visit the beach bar or one of 7 bars/lounges, or 3 poolside bars.

Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Event facilities at this property consist of conference space and meeting rooms. Free valet parking is available onsite.

Distances are displayed to the nearest 0.1 mile and kilometer.
Piste Cyclable sur Paseo Xaman-Ha - 0.4 km / 0.2 mi
Playacar Beach - 1.1 km / 0.7 mi
Mahi Golf Course - 1.4 km / 0.9 mi
Mayan Ruins of Playacar - 1.6 km / 1 mi
Xaman Ha Aviary - 2.2 km / 1.4 mi
Playacar Golf Club - 2.5 km / 1.6 mi
Plaza Paraiso - 2.7 km / 1.7 mi
Paseo del Carmen - 2.7 km / 1.7 mi
Centro Maya Shopping Center - 2.8 km / 1.7 mi
Quinta Avenida - 2.9 km / 1.8 mi
Playa del Carmen Maritime Terminal - 3 km / 1.8 mi
Founders Park - 3 km / 1.9 mi
Portal Maya - 3.1 km / 1.9 mi
Playa del Carmen Main Beach - 3.3 km / 2 mi
Chabad Playa del Carmen - 3.3 km / 2.1 mi
The nearest airports are:
Cozumel Intl. Airport (CZM) - 33.5 km / 20.8 mi
Cancun Intl. Airport (CUN) - 59.8 km / 37.1 mi

  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation.
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • The property is professionally cleaned.
  • Cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.

Hotel policies

General

  • Professional property host/manager
  • Contactless check-out is available
  • No rollaway/extra beds available
  • Property uses a professional cleaning service
  • By ocean
  • EarthCheck
  • Cashless transactions are available
  • Contactless check-in is available
  • Essential workers only - NO
  • No elevators

Pets

  • Pets not allowed

Resort fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 58.66 per accommodation, per night
We have included all charges provided to us by the property.

Other charges

  • Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Location

, Playa del Carmen, QROO , Mexico
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