Moon Palace Cancun - All Inclusive
Tee off in style with premium bedding, cable & satellite channels, complimentary high-speed WiFi, daily housekeeping, room service, air conditioning, a 55-inch flat-screen TV and a private balcony, golf course views and club storage. Conveniences include a phone, a desk, an iron and ironing board, an in-room safe, bathrobes and wheelchair-accessibility.
Property Details
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After practicing your swing on the golf course, you can dip into one of the 7 outdoor swimming pools. This property also features complimentary wireless internet access, concierge services, and babysitting (surcharge).
- Golf cart
- Proposal/romance packages available
- Eco-friendly cleaning products used
- Babysitting or childcare (surcharge)
- Outdoor furniture
- Outdoor entertainment area
- Water sports equipment
- Free WiFi
- Scuba diving nearby
- Bicycle parking available
- Number of bars/lounges - 11
- Number of outdoor pools - 7
- Number of swim-up bars - 9
- Water skiing nearby
- Wheelchair accessible parking
- Tours/ticket assistance
- Comprehensive food waste policy
- Energy-saving switches
- At least 80% of all lighting comes from LEDs
- Accessible airport shuttle
- Recycling
- LED light bulbs
- Vegan menu options available
- Living plant wall
- Vegetarian menu options available
- Wheelchair-accessible on-site restaurant
- Outdoor tennis courts - 2
- Handrails in stairways
- Multilingual staff
- Free beach club on site
- Concerts/live shows
- Wheelchairs available on site
- Personal motor watercraft nearby
- Evening entertainment
- Number of coffee shops/cafes - 2
- Laundry facilities
- Children's club (free)
- Elevator
- Fitness facilities
- Supervised childcare/activities (free)
- Double-glazing on all windows
- Locally-sourced food on site (80% or more)
- Basketball on site
- Sustainability/community reinvestment (10% revenue or more)
- Guest education on local ecosystems and culture
- Annual carbon offsets
- Games
- Organic food
- Showcase for local artists
- Banquet hall
- Infant/toddler toys
- Humane animal treatment
- Wheelchair-accessible concierge desk
- Locally-owned & organized tours & activities
- Table tennis
- Foosball
- Wheelchair-accessible path to elevator
- Wheelchair-accessible spa
- Wheelchair-accessible registration desk
- Karaoke
- Television in common areas
- Wheelchair-accessible pool
- Wheelchair-accessible public washroom
- Golfing on site
- Arcade/game room
- Well-lit path to entrance
- Garden
- Stair-free path to entrance
- Wedding services
- Beach towels
- Boat tours nearby
- Golf driving range on site
- Miniature golf on site
- Golf lessons on site
- Pro shop
- Clubhouse
- Water-efficient toilets only
- Private picnics
- Designer stores on site
- Water-efficient showers only
- Luggage storage
- Porter/bellhop
- 24-hour front desk
- Playground on site
- Kayaking on site
- Terrace
- Tennis on site
- Hair salon
- Golf course on site
- ATM/banking
- Pilates classes on site
- Concierge services
- Beach volleyball on site
- Dry cleaning/laundry service
- Gift shops or newsstand
- Shopping on site
- Comprehensive recycling policy
- Beach yoga on site
- Lockers available
- Airport transportation
- Free reception
- Pool umbrellas
- Designated smoking areas
- Fitness classes on site
- Airport transportation (surcharge)
- Parasailing nearby
- Water dispenser
- Turkish bath/Hammam
- Coffee/tea in common areas
- Motor boating nearby
- Uncovered parking
- Wheelchair accessible (may have limitations)
- Uncovered parking
- Fishing nearby
- Health or beauty spa nearby
- Beach umbrellas
- Nightclub
- Spa treatment room(s)
- Marina on site
- Full-service spa
- Windsurfing on site
- Yoga classes/instruction on site
- Children's toys
- Children's games
- Billiards or pool table
- Lifeguard on site
- Number of restaurants - 16
- Safe-deposit box at front desk
- Snack bar/deli
- Sauna
- Children's pool
- Hiking/biking trails nearby
- Steam room
- Free self parking
- Free valet parking
- Waterslide
- Beach sun loungers
- Pool sun loungers
Check-in
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. This property comprises 2 sections, Moon Palace Nizuc and Moon Palace Sunrise. Guestrooms are assigned in either section prior to check-in and guests will be notified of their room location upon arrival at the resort. Guests have access to facilities and services at both sections of the resort. Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- This property accepts credit cards, debit cards, and cash
- Cashless transactions are available
- This property uses eco-friendly cleaning products
- Safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guards
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Other details
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.
Enjoy Asian cuisine at Momo Teppanyaki, one of the property's 16 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the 2 coffee shops/cafes. Mingle with other guests at the complimentary reception, held daily. Wind down with a drink at one of the 11 bars/lounges or 9 swim-up bars.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.
Distances are displayed to the nearest 0.1 mile and kilometer.
Xoximilco - 0.7 km / 0.4 mi
El Tinto Golf Course - 2.3 km / 1.4 mi
Moon Palace Golf Club - 3 km / 1.9 mi
Arrecife de Puerto Morelos National Park - 4.5 km / 2.8 mi
West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park - 4.5 km / 2.8 mi
Ventura Park Cancun - 8.9 km / 5.5 mi
Playa Coral - 9.4 km / 5.8 mi
Riviera Cancun Golf Resort - 10.7 km / 6.7 mi
Parish of the Risen Christ - 11.5 km / 7.1 mi
Petempich Bay - 14.4 km / 8.9 mi
Delfines Beach - 15.9 km / 9.9 mi
Pabellón Cumbres Shopping Center - 16.3 km / 10.1 mi
Plaza La Roca Shopping Center - 16.8 km / 10.5 mi
Hospiten Hospital - 17.2 km / 10.7 mi
Museo Maya Trailhead - 17.4 km / 10.8 mi
The nearest airports are:
Cancun Intl. Airport (CUN) - 8.4 km / 5.2 mi
Tulum Intl. Airport (TQO) - 152.4 km / 94.7 mi
- Reservations are required for golf tee times, massage services, and spa treatments. Reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation.
- Up to 2 children 3 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- Only registered guests are allowed in the guestrooms.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- Cashless payment methods are available for all transactions.
Hotel policies
General
- Property does not require health documentation at check-in
- Professional property host/manager
- No cribs (infant beds) available
- EarthCheck
- Cashless transactions are available
- Essential workers only - NO
- Property does not offer onsite COVID-19 testing
Pets
- Service animals are allowed
- Service animals are exempt from fees/restrictions
- Pets not allowed
Other charges
- Airport shuttle fee: USD 26 per person (roundtrip)
- Airport shuttle fee per child: USD 26 (roundtrip), (up to 17 years old)