Sheraton Astana Hotel

Check-in

Check-in is from 3:00 PM. Guests must be at least 18 to check-in.

If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation. Guests will receive an email within 5 days before arrival with check-in instructions. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• This property accepts credit cards, debit cards, and cash
• Cashless transactions are available
• Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
• This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

Other details

Grab a bite at Emiliya, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Cooked-to-order breakfasts are served on weekdays from 6:30 AM to 11:00 AM and on weekends from 7:00 AM to 11:30 AM for a fee.

Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. This hotel has 11 meeting rooms available for events. Free valet parking is available onsite.

Distances are displayed to the nearest 0.1 mile and kilometer.
Keruen - 0.7 km / 0.4 mi
Bayterek Tower - 0.9 km / 0.6 mi
Islamic Centre - 1.1 km / 0.7 mi
Singing Fountain - 1.1 km / 0.7 mi
Kazakhstan Central Concert Hall - 1.2 km / 0.7 mi
Kazakhstan Ministry of Foreign Affairs - 1.2 km / 0.7 mi
Korme Exhibition Complex - 1.2 km / 0.7 mi
Parliament of Kazakhstan - 1.3 km / 0.8 mi
Transport & Communications Ministry - 1.6 km / 1 mi
House of Ministries - 1.6 km / 1 mi
Supreme Court of the Republic of Kazakhstan - 1.9 km / 1.2 mi
Presidential Palace - 1.9 km / 1.2 mi
KazMunayGaz - 1.9 km / 1.2 mi
Khan Shatyr - 2.4 km / 1.5 mi
Saryarka Velodrome - 2.8 km / 1.7 mi
The nearest major airport is Astana (NQZ-Nursultan Nazarbayev Intl.) - 13.6 km / 8.4 mi

• If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.
• Reservations are required for spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
• Only registered guests are allowed in the guestrooms.
• The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
• Cashless payment methods are available for all transactions.

Hotel policies

General

• Property does not require health documentation at check-in
• Professional property host/manager
• Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
• Cashless transactions are available
• Essential workers only - NO
• Guest will receive an email before arrival 5 days
• Guests will receive an email with special check-in instructions
• Property does not offer onsite COVID-19 testing

Pets

• Maximum number of pets per room 1
• Service animals not allowed
• Pets allowed