Serenity Hotel Boutique by Alsol

Check-in

Check-in is from 3:00 PM until midnight. Guests must be at least 18 to check-in.

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. The front desk is open daily from 7:00 AM - 11:00 PM. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. The front desk is staffed during limited hours.

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• This property accepts credit cards, debit cards, and cash
• Cashless transactions are available
• Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

Other details

Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Relax with your favorite drink at the bar/lounge or the poolside bar.

Featured amenities include dry cleaning/laundry services, multilingual staff, and luggage storage. A shuttle from the hotel to the airport is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite.

Distances are displayed to the nearest 0.1 mile and kilometer.
Mario Villanueva Stadium Madrid - 0.4 km / 0.2 mi
Mamitas Beach - 0.5 km / 0.3 mi
Quinta Avenida - 0.5 km / 0.3 mi
Playa del Carmen Main Beach - 0.6 km / 0.4 mi
Coco Beach - 0.9 km / 0.6 mi
Playa Avenida Colosio - 1 km / 0.6 mi
Quinta Alegría Shopping Mall - 1 km / 0.6 mi
Calle Corazón - 1.2 km / 0.8 mi
Calle 12 - 1.3 km / 0.8 mi
Pier Navega - 1.3 km / 0.8 mi
Nuestra Senora del Carmen Catholic Church - 1.4 km / 0.9 mi
Guadalupe Church - 1.5 km / 0.9 mi
Frida Kahlo Museum - 1.5 km / 0.9 mi
3D Museum of Wonders - 1.5 km / 1 mi
Riviera Gran Casino - 1.6 km / 1 mi
The nearest airports are:
Cozumel Intl. Airport (CZM) - 35.4 km / 22 mi
Cancun Intl. Airport (CUN) - 55 km / 34.1 mi
The preferred airport for Serenity Hotel Boutique by Alsol is Cancun Intl. Airport (CUN).

• Pool access available from 8:00 AM to 7:00 PM.
• Only registered guests are allowed in the guestrooms.
• The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
• Cashless payment methods are available for all transactions.
• Contactless check-out is available.
• This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Hotel policies

General

• Professional property host/manager
• Contactless check-out is available
• LGBTQ friendly
• No cribs (infant beds) available
• No rollaway/extra beds available
• Cashless transactions are available

Pets

• Maximum number of pets per room 1
• Pet max weight (per pet) in lb is 33
• Pet max weight (per pet) in kg is 15
• Service animals are allowed
• Pets cannot be left unattended
• Service animals are exempt from fees/restrictions
• Only dogs are allowed
• Pets allowed

Resort fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

• Deposit: USD 100 per accommodation, per stay
• A tax is imposed by the city: USD 3.03 per accommodation, per night

We have included all charges provided to us by the property.