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Serenity Hotel Boutique

Serenity Hotel Boutique

Playa del Carmen QROO
Check in 3:00 PM
Check out 12:00 PM
Located in Playa del Carmen (Downtown Playa del Carmen), Serenity Hotel Boutique is within a 10-minute walk of Quinta Avenida and Mamitas Beach. This upscale hotel is 0.4 mi (0.7 km) from Playa del Carmen Main Beach and 1.6 mi (2.7 km) from Playa del Carmen Maritime Terminal.

Make yourself at home in one of the 30 air-conditioned rooms featuring iPod docking stations and LCD televisions. Wireless internet access (surcharge) keeps you connected, and digital programming is available for your entertainment. Bathrooms feature shower/tub combinations, complimentary toiletries, and hair dryers. Conveniences include phones, as well as safes and complimentary bottled water.

Property Details

Enjoy recreation amenities such as an outdoor pool or take in the view from a rooftop terrace. This hotel also features wireless internet access (surcharge) and concierge services.

  • Dry cleaning/laundry service
  • Wheelchair accessible (may have limitations)
  • Pool umbrellas
  • Wheelchair-accessible path to elevator
  • Swimming pool
  • Wheelchair-accessible registration desk
  • WiFi (surcharge)
  • Wheelchair-accessible public washroom
  • Number of bars/lounges - 1
  • Number of poolside bars - 1
  • Designated smoking areas
  • Number of outdoor pools - 1
  • Tours/ticket assistance
  • Free English breakfast
  • Rooftop terrace
  • Airport transportation (surcharge)
  • Accessible airport shuttle
  • Wheelchair-accessible on-site restaurant
  • Luggage storage
  • Free breakfast
  • Multilingual staff
  • 24-hour front desk
  • Number of restaurants - 1
  • Daily
  • Safe-deposit box at front desk
  • Snack bar/deli
  • Designated smoking areas (fines apply)
  • Laundry facilities
  • Elevator
  • Self parking (surcharge)
  • Valet parking (surcharge)
  • Terrace
  • Pool sun loungers
  • Concierge services

Check-in

Check-in is from 3:00 PM until midnight. Guests must be at least 18 to check-in.

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards, debit cards, and cash
  • Cashless transactions are available
  • Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

Other details

Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Relax with your favorite drink at the bar/lounge or the poolside bar. A complimentary English breakfast is served daily from 7:00 AM to 10:00 AM.

Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite.

Distances are displayed to the nearest 0.1 mile and kilometer.
Mario Villanueva Stadium Madrid - 0.4 km / 0.2 mi
Quinta Avenida - 0.5 km / 0.3 mi
Mamitas Beach - 0.5 km / 0.3 mi
Playa del Carmen Main Beach - 0.6 km / 0.4 mi
Playa Avenida Colosio - 1 km / 0.6 mi
Quinta Alegría Shopping Mall - 1 km / 0.6 mi
Calle Corazón - 1.2 km / 0.8 mi
Calle 12 - 1.3 km / 0.8 mi
Pier Navega - 1.3 km / 0.8 mi
Nuestra Senora del Carmen Catholic Church - 1.4 km / 0.9 mi
Guadalupe Church - 1.5 km / 0.9 mi
3D Museum of Wonders - 1.5 km / 1 mi
Riviera Gran Casino - 1.6 km / 1 mi
Central Square - 1.7 km / 1 mi
Mercado Playa del Carmen - 1.7 km / 1.1 mi
The nearest airports are:
Cozumel Intl. Airport (CZM) - 35.4 km / 22 mi
Cancun Intl. Airport (CUN) - 55 km / 34.1 mi
The preferred airport for Serenity Hotel Boutique is Cancun Intl. Airport (CUN).

  • Pool access available from 8:00 AM to 6:00 PM.
  • Only registered guests are allowed in the guestrooms.
  • The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
  • Cashless payment methods are available for all transactions.
  • Contactless check-out is available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).


Hotel policies

General

  • Professional property host/manager
  • Gap period enforced between guest stays - 72 hours
  • Shield between guests and staff in main contact areas
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • LGBTQ friendly
  • Temperature checks are available to guests
  • Social distancing measures are in place
  • Staff temperature checks are conducted regularly
  • Guests are provided with free hand sanitizer
  • Property is cleaned with disinfectant
  • Cashless transactions are available
  • Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
  • Staff wears personal protective equipment
  • Food service has been amended for enhanced safety
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Masks are available to guests
  • Protective clothing is available to guests
  • Masks are compulsory at the property
  • No cribs (infant beds) available
  • No rollaway/extra beds available
  • Contactless check-out is available
  • Property confirms they are implementing guest safety measures
  • Individually-wrapped food options are available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Individually-wrapped food options are available for lunch
  • Commonly-touched surfaces are cleaned with disinfectant

Pets

  • Maximum number of pets per room 1
  • Pet max weight (per pet) in lb is 33
  • Pet max weight (per pet) in kg is 15
  • Service animals are allowed
  • Pets cannot be left unattended
  • Service animals are exempt from fees/restrictions
  • Only dogs are allowed
  • Pets allowed

Resort fees

You'll be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per stay
  • A tax is imposed by the city: USD 1.93 per accommodation, per night
We have included all charges provided to us by the property.


Other charges

  • Fee for in-room wireless internet: USD 5 per night (rates may vary)
  • Fee for wireless internet in public areas: USD 5 per night (rates may vary)
  • Airport shuttle fee: USD 75 per vehicle (one-way, maximum occupancy 4)
  • Airport shuttle fee per child: USD 140 (roundtrip), (from 3 to 11 years old)
  • Self parking fee: USD 15 per night
  • Valet parking fee: USD 15 per night
  • Pet fee: USD 15 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Location

Avenida 10 con Avenida 40, Playa del Carmen, QROO 77720, Mexico