Dreams Natura Resort & Spa - All Inclusive

Check-in

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• Guests must contact this property in advance to reserve onsite parking and access to the heated pool
• This property accepts credit cards; cash is not accepted
• Cashless transactions are available
• This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Other details

All-inclusive rates are available at this property. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy international cuisine at World Cafe Buffet, one of the property's 5 restaurants, or stay in and take advantage of the 24-hour room service. Mingle with other guests at the complimentary reception, held daily. Grab a drink at the swim-up bar while enjoying a refreshing dip in the property pool.

Featured amenities include a computer station, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Puerto Morelos? This property has 12208 square feet (1134 square meters) of space consisting of a conference center and 3 meeting rooms. Free valet parking is available onsite.

Distances are displayed to the nearest 0.1 mile and kilometer.
West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park - 0.1 km / 0.1 mi
Arrecife de Puerto Morelos National Park - 0.1 km / 0.1 mi
Moon Palace Golf Club - 9.7 km / 6 mi
Xoximilco - 10 km / 6.2 mi
El Tinto Golf Course - 10.5 km / 6.5 mi
Petempich Bay - 14.8 km / 9.2 mi
Ventura Park Cancun - 17.1 km / 10.7 mi
Playa Coral - 17.5 km / 10.9 mi
Nichupté Lagoon - 18 km / 11.2 mi
Puerto Morelos Beach - 18.9 km / 11.7 mi
Riviera Cancun Golf Resort - 19 km / 11.8 mi
Jungle Spa - 19.2 km / 12 mi
Monumento Ruta de los Cenotes - 19.3 km / 12 mi
Dr. Alfredo Barrera Marin Botanical Garden - 19.5 km / 12.1 mi
Parish of the Risen Christ - 19.8 km / 12.3 mi
The nearest airports are:
Cancun Intl. Airport (CUN) - 16.6 km / 10.3 mi
Cozumel Intl. Airport (CZM) - 82.6 km / 51.3 mi
Tulum Intl. Airport (TQO) - 153.8 km / 95.6 mi

• Pool access available from 8:00 AM to 9:00 PM.
• Reservations are required for massage services and spa treatments. Reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation.
• A fee for a mandatory Christmas Day gala dinner is included in the total price displayed for stays on December 25.
• A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24.
• A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31.
• A fee for a mandatory New Year's Day gala dinner is included in the total price displayed for stays on January 1.
• Only registered guests are allowed in the guestrooms.
• The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
• Cashless payment methods are available for all transactions.

Hotel policies

General

• Professional property host/manager
• Cashless transactions are available
• Onsite COVID-19 testing (Antigen) is available

Pets

• Maximum number of pets per room 1
• Pet max weight (per pet) in lb is 22
• Pet max weight (per pet) in kg is 10
• Service animals are allowed
• Pets cannot be left unattended
• Service animals are exempt from fees/restrictions
• Only dogs are allowed
• Pets allowed