Emeraude Classic Cruises

Check-in

Check-in is from 12:00 PM until 12:30 PM. Guests must be at least 18 to check-in.

The front desk is open daily from noon - 11:00 AM. This property doesn't offer after-hours check-in. To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. The front desk is staffed during limited hours. For any questions, please contact the property using the information on the booking confirmation. Guests must contact this cruise ship 3 days in advance to arrange transportation from Hanoi- Old Quarter or at Hanoi Opera House, which is 4 hours away by car. A roundtrip daily transfer from Hanoi to Ha Long departs between 7:45 AM and 8 AM, at USD 40 per passenger. Following the cruise, a van will transport guests back to Hanoi.

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• This property accepts credit cards; cash is not accepted
• This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
• Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Other details

Stop by the cruise ship's restaurant for lunch or dinner. Dining is also available at the 2 coffee shops/cafes, and room service (during limited hours) is provided. Relax with a refreshing drink at one of the 2 bars/lounges. A complimentary buffet breakfast is included.

Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and multilingual staff.

Distances are displayed to the nearest 0.1 mile and kilometer.
Ha Long Bay - 0.1 km / 0.1 mi
Tuan Chau Park - 1.6 km / 1 mi
Tuan Chau Beach - 1.7 km / 1.1 mi
Tuan Chau Amphitheater - 1.8 km / 1.1 mi
Ha Long Night Market - 9.8 km / 6.1 mi
Cái Dăm Market - 10.3 km / 6.4 mi
Cua Luc Bay - 11.5 km / 7.1 mi
Bai Chay Beach - 12.4 km / 7.7 mi
Sun Square - 13.3 km / 8.3 mi
Queen Cable Car Ocean Terminal - 13.9 km / 8.6 mi
Dragon Park - 14.2 km / 8.8 mi
Typhoon Water Park - 14.4 km / 8.9 mi
Bai Chay Market - 14.4 km / 9 mi
Ha Long International Cruise Port - 15.1 km / 9.4 mi
Bai Chay Bridge - 15.5 km / 9.6 mi
The nearest airports are:
Haiphong (HPH-Cat Bi) - 42.2 km / 26.2 mi
Noi Bai Intl. Airport (HAN) - 181.2 km / 112.6 mi
The preferred airport for Emeraude Classic Cruises is Noi Bai Intl. Airport (HAN).

• One child 4 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
• Only registered guests are allowed in the guestrooms.
• No pets and no service animals are allowed at this property.

Hotel policies

General

• Professional property host/manager
• No cribs (infant beds) available
• No rollaway/extra beds available
• On bay
• No elevators

Pets

• Service animals not allowed
• Pets not allowed