Kaa Xel

Check-in

Check-in is from 4:00 PM until midnight. Guests must be at least 25 to check-in.

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. There is no front desk at this property. To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property for check-in instructions.

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• This property accepts credit cards and mobile payments
• Mobile payment options include: PayPal
• Onsite parties or group events are strictly prohibited
• Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
• Host has not indicated whether there is a smoke detector on the property
• This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Other details

Featured amenities include dry cleaning/laundry services, luggage storage, and a water dispenser. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.

Distances are displayed to the nearest 0.1 mile and kilometer.
Quinta Alegría Shopping Mall - 0.2 km / 0.1 mi
Quinta Avenida - 0.3 km / 0.2 mi
Calle 12 - 0.4 km / 0.2 mi
Nuestra Senora del Carmen Catholic Church - 0.4 km / 0.2 mi
Riviera Gran Casino - 0.5 km / 0.3 mi
Central Square - 0.6 km / 0.4 mi
Calle Corazón - 0.6 km / 0.4 mi
Mario Villanueva Stadium Madrid - 0.7 km / 0.4 mi
3D Museum of Wonders - 0.7 km / 0.4 mi
Mamitas Beach - 0.7 km / 0.4 mi
Pier Navega - 0.7 km / 0.4 mi
Mercado Playa del Carmen - 0.8 km / 0.5 mi
Playa del Carmen Main Beach - 0.8 km / 0.5 mi
Chabad Playa del Carmen - 0.9 km / 0.5 mi
Frida Kahlo Museum - 0.9 km / 0.5 mi
The nearest airports are:
Cozumel Intl. Airport (CZM) - 35.7 km / 22.2 mi
Cancun Intl. Airport (CUN) - 56 km / 34.8 mi
The preferred airport for Kaa Xel is Cancun Intl. Airport (CUN).

• Pool access available from 8:00 AM to 8:00 PM.
• Up to 5 children stay free when occupying the parent or guardian's room, using existing bedding.
• The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Hotel policies

General

• Professional property host/manager
• Events/parties not allowed
• No elevators

Pets

• Pets not allowed

Resort fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

• Cleaning deposit: USD 50 per stay
• A damage deposit of USD 300 will be collected before check-in.
• Deposit is payable by PayPal and is due within 24 hours of booking the reservation.

We have included all charges provided to us by the property.