Novotel Almaty City Center

Check-in

Check-in is from 3:00 PM until anytime. Guests must be at least 18 to check-in.

This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• This property accepts credit cards, debit cards, and cash
• Safety features at this property include a fire extinguisher
• This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Other details

Enjoy a meal at Le Resto, or stay in and take advantage of the hotel's 24-hour room service. Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are available daily from 6:30 AM to 10:30 AM for a fee.

Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Almaty? This hotel has 2153 square feet (200 square meters) of space consisting of conference space and 6 meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.

Distances are displayed to the nearest 0.1 mile and kilometer.
Kok Tobe Cable Car - 0.1 km / 0.1 mi
Geology Museum - 0.4 km / 0.2 mi
Colibri - 0.9 km / 0.5 mi
Dostyk Plaza - 1.2 km / 0.7 mi
Lermontov Russian Drama Theatre - 1.4 km / 0.8 mi
Republic Square - 1.4 km / 0.9 mi
Kazakhstan Independence Monument - 1.4 km / 0.9 mi
Respublika Alanghy - 1.4 km / 0.9 mi
National Museum of Kazakhstan - 1.4 km / 0.9 mi
Central State Museum - 1.5 km / 0.9 mi
Presidential Palace - 1.5 km / 1 mi
Nedelka Park - 1.7 km / 1.1 mi
Almaty Opera House - 1.8 km / 1.1 mi
28 Panfilov Heroes Memorial Park - 1.9 km / 1.2 mi
Central Park of Culture and Leisure - 2.1 km / 1.3 mi
The preferred airport for Novotel Almaty City Center is Almaty (ALA-Almaty Intl.) - 17.7 km / 11 mi

• If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.
• Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
• Up to 2 children 16 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
• The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
• Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
• Contactless check-in and contactless check-out are available.

Hotel policies

General

• Professional property host/manager
• Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels)
• Contactless check-out is available
• Green Key (Foundation for Environmental Education)
• Contactless check-in is available
• Essential workers only - NO

Pets

• Maximum number of pets per room 1
• Only dogs and cats are allowed
• Service animals are allowed
• Service animals are exempt from fees/restrictions
• Pets allowed