Casa Cielo Cancun

Check-in

Check-in is from 3:00 PM until anytime. Guests must be at least 18 to check-in.

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. There is no front desk at this property. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Guests can access their accommodation through a private entrance. A virtual front desk provides assistance to guests. Information provided by the property may be translated using automated translation tools.

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• This property accepts credit cards and cash
• Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

Other details

Featured amenities include luggage storage, laundry facilities, and microwave in a common area. A roundtrip airport shuttle is provided for a surcharge (available on request).

Distances are displayed to the nearest 0.1 mile and kilometer.
Plaza Las Americas - 0.8 km / 0.5 mi
Ceviche Square - 0.9 km / 0.6 mi
PlayCity Casino - 0.9 km / 0.6 mi
Mercado Ki Huic - 1.1 km / 0.7 mi
Amerimed Hospital - 1.2 km / 0.7 mi
Royal Yak Casino and Sports Book - 1.3 km / 0.8 mi
Las Palapas Park - 1.4 km / 0.9 mi
Benito Juarez Municipal Building - 1.5 km / 0.9 mi
Dubai Palace Casino - 1.7 km / 1.1 mi
Cancun Cultural House - 1.9 km / 1.2 mi
Plaza 28 - 1.9 km / 1.2 mi
Hospiten Hospital - 1.9 km / 1.2 mi
Nichupté Lagoon - 2 km / 1.3 mi
Mercado 28 - 2.1 km / 1.3 mi
Plaza Nichupte Shopping Mall - 2.2 km / 1.4 mi
The preferred airport for Casa Cielo Cancun is Cancun Intl. Airport (CUN) - 17.1 km / 10.7 mi

• Pool access available from 7:00 AM to 11:00 PM.
• One child 3 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
• No pets and no service animals are allowed at this property.
• Contactless check-in is available.

Hotel policies

General

• Professional property host/manager
• Cash deposit required
• No cribs (infant beds) available
• No rollaway/extra beds available
• No front desk
• Contactless check-in is available
• Essential workers only - NO
• No elevators

Pets

• Service animals not allowed
• Pets not allowed