Breathe in serenity and unplug at Casa Balam Cancun, where nature's beauty is your most luxurious amenity, a 1-minute drive from Las Palapas Park and 13 minutes from Cancun Convention Center. This hotel is 25 minutes drive to Forum Beach and 30 minutes drive to La Isla Shopping Mall.

Wake up to tranquillity thanks to in-room coffee & tea facilities, air conditioning, a private bathroom with premium toiletries, complimentary high-speed WiFi, premium bedding, a private balcony and streaming services, floor-to-ceiling windows framing the wild. Conveniences include a kitchenette, an in-room safe, an iron and ironing board and a desk.

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Property Details

Enjoy recreation amenities such as an outdoor pool or take in the view from a terrace. This hotel also features complimentary wireless internet access and tour/ticket assistance.

Off-street parking
Carport
Uncovered parking
Tile flooring in public areas
Gated community
Wheelchair accessible – no
Outdoor furniture
Express check-out
Fully fenced
Change of bed sheets (on request)
Free WiFi
Well-lit path to entrance
Number of outdoor pools - 1
Change of towels (on request)
Housekeeping on request
Smoke-free property
Safe-deposit box at front desk
Laundry facilities
Tours/ticket assistance
Self parking (surcharge)
Terrace
Number of buildings/towers - 1
Total number of rooms - 19
Number of floors - 3

Check-in

Check-in is from 3:00 PM until anytime. Guests must be at least 18 to check-in.

There is no front desk at this property. Guests will receive an email within 24 hours before arrival with check-in instructions and an access code. Guests can access their accommodation through a private entrance. A virtual front desk provides assistance to guests. Information provided by the property may be translated using automated translation tools. Guests will receive an email from the property with reservation deposit payment information at the time of booking. The deposit is payable via a secure link immediately after booking.

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts debit cards and mobile payments; cash is not accepted
Mobile payment options include: PayPal
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Other details

Featured amenities include express check-out, laundry facilities, and a safe deposit box at the front desk. Self parking (subject to charges) is available onsite.

Distances are displayed to the nearest 0.1 mile and kilometer.
Las Palapas Park - 0.1 km / 0.1 mi
Ceviche Square - 0.7 km / 0.4 mi
Plaza 28 - 0.8 km / 0.5 mi
Benito Juarez Municipal Building - 0.9 km / 0.5 mi
Mercado 28 - 0.9 km / 0.6 mi
Mercado Ki Huic - 0.9 km / 0.6 mi
Mercado 23 - 1 km / 0.6 mi
PlayCity Casino - 1.1 km / 0.7 mi
Cancun Cultural House - 1.2 km / 0.8 mi
La Sagrada Familia Parish - 1.4 km / 0.9 mi
Séptimo Día Adventist Church - 1.6 km / 1 mi
Extreme Adventure - 1.8 km / 1.1 mi
Beto Avila Baseball Stadium - 1.9 km / 1.2 mi
Plaza Las Americas - 1.9 km / 1.2 mi
Andres Quintana Roo Stadium - 1.9 km / 1.2 mi
The nearest airports are:
Cancun Intl. Airport (CUN) - 18.4 km / 11.4 mi
Tulum Intl. Airport (TQO) - 171.4 km / 106.5 mi

Pool access available from 9:30 AM to 10:30 PM.
Guests under 18 years old are not permitted at this adults-only property.
No pets and no service animals are allowed at this property.
Contactless check-in and contactless check-out are available.

Hotel policies

General

Property does not require health documentation at check-in
Professional property host/manager
Contactless check-out is available
No front desk
Contactless check-in is available
Essential workers only - NO
Guest will receive an email before arrival 24 hours
Guests will receive an email with special check-in instructions
Property does not offer onsite COVID-19 testing
No cribs (infant beds) available
Minimum guest age is 18
No rollaway/extra beds available
Caters to adults only
No elevators

Pets

Service animals not allowed
Pets not allowed

Other charges

Uncovered self parking fee: MXN 150 per day
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)
Housekeeping fee: MXN 400 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Location

Gladiolas, Cancun, QROO 77500, Mexico

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