Franks House

Check-in

Check-in is from 3:00 PM until midnight. Guests must be at least 18 to check-in.

There is no front desk at this property. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours will receive an email within 72 hours before arrival with special check-in instructions and lockbox information. The host will greet guests on arrival.For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools. Breakfast is available by reservation only and cannot be requested after check-in.

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• This property accepts cash
• Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
• Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Other details

A complimentary continental breakfast is served daily from 7:00 AM to 11:00 AM.

Featured amenities include multilingual staff, luggage storage, and microwave in a common area. Free self parking is available onsite.

Distances are displayed to the nearest 0.1 mile and kilometer.
Cancun Mall - 4.5 km / 2.8 mi
Codere Casino Paseo Cancun - 7.4 km / 4.6 mi
Las Plazas Outlet Cancun - 7.4 km / 4.6 mi
Kabah Urban Park - 7.5 km / 4.7 mi
Andres Quintana Roo Stadium - 7.6 km / 4.7 mi
Extreme Adventure - 7.8 km / 4.8 mi
Mercado 28 - 8 km / 4.9 mi
La Sagrada Familia Parish - 8 km / 5 mi
Plaza 28 - 8.2 km / 5.1 mi
Cancun Cultural House - 8.4 km / 5.2 mi
Beto Avila Baseball Stadium - 8.4 km / 5.2 mi
La Gran Plaza Shopping Mall - 8.5 km / 5.3 mi
Las Palapas Park - 8.5 km / 5.3 mi
Mercado 23 - 8.8 km / 5.5 mi
Ceviche Square - 8.8 km / 5.5 mi
The nearest airports are:
Cancun Intl. Airport (CUN) - 23.5 km / 14.6 mi
Tulum Intl. Airport (TQO) - 176.8 km / 109.9 mi

• Guests under 18 years old are not permitted at this adults-only property.
• Contactless check-in and contactless check-out are available.

Hotel policies

General

• Professional property host/manager
• Contactless check-out is available
• Cash deposit required
• Minimum guest age is 18
• Caters to adults only
• No front desk
• Contactless check-in is available
• Guest will receive an email before arrival 72 hours
• Guests will receive an email with special check-in instructions
• No elevators

Pets

• Maximum number of pets per room 1
• Pet max weight (per pet) in lb is 11
• Pet max weight (per pet) in kg is 5
• Pets cannot be left unattended
• Only dogs are allowed
• Pets allowed