Kai Tulum

Check-in

Check-in is from 3:00 PM until midnight. Guests must be at least 18 to check-in.

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. The front desk is open daily from 9:00 AM - 8:00 PM. The front desk is staffed during limited hours. Information provided by the property may be translated using automated translation tools. Guests are not permitted to bring any PET or PETE (polyethylene terephthalate) products to the property. Examples include soft drink and water bottles, some juice and liquor bottles, and plastic packaging for food. This property is located within Jaguar Park and guests are required to pay a daily park entrance fee. The park entry fee for guests who are residents of Mexico is MXN 255 per person, per day. The listed mandatory additional fee comprises the park entry fee for non-resident guests. Fees are collected at park entrance. Guests will receive wristbands upon payment. Guests are required to wear the wristbands for the duration of their stay.

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• This property accepts credit cards; cash is not accepted
• Cashless transactions are available
• Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
• This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Other details

You can enjoy a meal at the restaurant serving the guests of Kai Tulum, or stop in at the snack bar/deli. Quench your thirst with your favorite drink at the bar/lounge. Cooked-to-order breakfasts are available daily from 7 AM to 10:30 AM for a fee.

Featured amenities include dry cleaning/laundry services, luggage storage, and laundry facilities. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).

Distances are displayed to the nearest 0.1 mile and kilometer.
Jaguar Park - 0.1 km / 0.1 mi
Playa Paraiso - 0.1 km / 0.1 mi
Las Palmas Public Beach - 0.6 km / 0.4 mi
Playa Ruinas - 1.5 km / 0.9 mi
Tulum Mayan Ruins - 1.5 km / 1 mi
Temple of the Frescoes - 1.6 km / 1 mi
Temple of the Descending God - 1.7 km / 1.1 mi
Casa del Cenote - 1.8 km / 1.1 mi
Tulum Tower - 2.1 km / 1.3 mi
Jaguar Viewpoint Tulum - 2.2 km / 1.4 mi
Tulum National Park - 2.2 km / 1.4 mi
Área de Protección de Flora y Fauna Jaguar - 3.1 km / 1.9 mi
Regional Museum of the Eastern Coast - 3.3 km / 2.1 mi
SFER IK - 3.9 km / 2.4 mi
Tulum Letters - 4.3 km / 2.6 mi
The nearest major airport is Tulum Intl. Airport (TQO) - 46.4 km / 28.8 mi

• Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
• One child 11 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
• No pets and no service animals are allowed at this property.
• Alcohol is not permitted at this property.
• Cashless payment methods are available for all transactions.
• Contactless check-in and contactless check-out are available.

Hotel policies

General

• Professional property host/manager
• No alcohol allowed onsite
• Contactless check-out is available
• Cashless transactions are available
• Contactless check-in is available
• Essential workers only - NO
• No elevators

Pets

• Service animals not allowed
• Pets not allowed

Resort fees

The listed mandatory additional fee comprises the park entry fee for non-resident guests. The fee for guests who are residents of Mexico is MXN 255 per person, per day. Fees are collected at park entrance.