Volcano Village Lodge

Check-in

Check-in is from 3:00 PM until 5:00 PM. Guests must be at least 21 to check-in.

There is no front desk at this property. Prior to arrival, guests must complete online registration with the property via a secure link. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival. If you are planning to arrive after 5:30 PM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours will receive an email within 24 hours before arrival with special check-in instructions and key retrieval information. The host will greet guests on arrival.The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Other arrangements must be coordinated with the property prior to arrival. Information provided by the property may be translated using automated translation tools.

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
• Tax ID - TA-126-151-8848-01
• This property accepts credit cards; cash is not accepted
• Cashless transactions are available
• Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
• This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Other details

Featured amenities include a computer station, express check-out, and luggage storage. Free self parking is available onsite.

Distances are displayed to the nearest 0.1 mile and kilometer.
Cooper Center - 1.7 km / 1.1 mi
Aloha Candy Company - 2.1 km / 1.3 mi
Volcano Garden Arts - 2.6 km / 1.6 mi
Hawaii Volcanoes National Park - 3.8 km / 2.4 mi
Kilauea Iki Overlook - 4.6 km / 2.9 mi
Thurston Lava Tube - 4.6 km / 2.9 mi
Kilauea Iki Crater - 4.1 km / 2.6 mi
Kīlauea Visitor Center - 5.6 km / 3.5 mi
Volcano House - 6.3 km / 3.9 mi
Volcano Art Center and Gallery - 6.3 km / 3.9 mi
Sulphur Banks - 6.3 km / 3.9 mi
Steam Vents & Steaming Bluff - 7 km / 4.3 mi
2400 Fahrenheit Art Glass - 7.4 km / 4.6 mi
Akatsuka Orchid Gardens - 8.2 km / 5.1 mi
Volcano Golf and Country Club - 8.2 km / 5.1 mi
The preferred airport for Volcano Village Lodge is Hilo Intl. Airport (ITO) - 46.9 km / 29.2 mi

• Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.
• Contactless check-in and contactless check-out are available.

Hotel policies

General

• Property does not require health documentation at check-in
• Professional property host/manager
• Contactless check-out is available
• No cribs (infant beds) available
• No rollaway/extra beds available
• Cashless transactions are available
• No front desk
• Contactless check-in is available
• Essential workers only - NO
• Guest will receive an email before arrival 24 hours
• Guests will receive an email with special check-in instructions
• Property does not offer onsite COVID-19 testing
• No elevators

Pets

• Pets not allowed