The Fontenay

Check-in

Check-in is from 3:00 PM until midnight. Guests must be at least 18 to check-in.

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools. The property’s Lakeside Restaurant is closed on Sundays and Mondays.

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds
• This property accepts credit cards, debit cards, and cash
• This property uses wind, solar, and geothermal energy, plus eco-friendly cleaning products
• Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
• This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
• Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Other details

Grab a bite at Lakeside, one of the hotel's 3 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Quench your thirst with your favorite drink at the bar/lounge. Cooked-to-order breakfasts are served on weekdays from 6:30 AM to 11:30 AM and on weekends from 6:30 AM to 11:30 AM for a fee.

Featured amenities include a computer station, complimentary newspapers in the lobby, and dry cleaning/laundry services. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).

Distances are displayed to the nearest 0.1 mile and kilometer.
Alster Lakes - 0.2 km / 0.2 mi
University of Hamburg - 0.9 km / 0.5 mi
Jungfernstieg - 1.1 km / 0.7 mi
Am Rothenbaum - 1.2 km / 0.7 mi
Casino Esplanade - 1.2 km / 0.7 mi
Congress Center Hamburg - 1.2 km / 0.7 mi
Inner Alster Lake - 1.2 km / 0.8 mi
Hamburg State Opera - 1.3 km / 0.8 mi
Japanese Garden - 1.4 km / 0.9 mi
Planten un Blomen - 1.4 km / 0.9 mi
Gansemarkt - 1.5 km / 0.9 mi
Neuer Wall - 1.6 km / 1 mi
Hamburg Messe and Congress - 1.8 km / 1.1 mi
Hamburger Gangeviertel - 1.8 km / 1.1 mi
Hamburger Kunsthalle - 1.8 km / 1.1 mi
The preferred airport for The Fontenay is Hamburg Airport (HAM) - 9.8 km / 6.1 mi

• Reservations are required for spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
• Contactless check-out is available.

Hotel policies

General

• Professional property host/manager
• Contactless check-out is available

Pets

• Service animals are allowed
• Service animals are exempt from fees/restrictions
• Pets not allowed