Grand Velas Riviera Maya - All Inclusive
Pamper yourself thanks to room service, a fully-stocked minibar, premium bedding, complimentary high-speed WiFi, a private balcony, jetted bathtub, a private bathroom with premium toiletries and a private pool, in-room treatments and spa robes. Conveniences include bathrobes, a desk, an in-room safe, an iron and ironing board and a phone.
Property Details
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 3 outdoor swimming pools, a fitness center, and karaoke. This property also features complimentary wireless internet access, concierge services, and babysitting (surcharge). Getting to the surf and sand is a breeze with the complimentary beach shuttle.
- Air hockey
- Proposal/romance packages available
- Babysitting or childcare (surcharge)
- Sailing nearby
- Free WiFi
- Scuba diving nearby
- Number of bars/lounges - 6
- Number of poolside bars - 3
- Number of beach bars - 2
- Number of outdoor pools - 3
- Braille or raised signage
- Number of swim-up bars - 3
- Water skiing nearby
- Internet access
- Tours/ticket assistance
- Comprehensive food waste policy
- Vegan menu options available
- No accessible shuttle
- Vegetarian menu options available
- Wheelchair-accessible on-site restaurant
- Multilingual staff
- Concerts/live shows
- Conference center
- Wheelchair-accessible meeting spaces/business center
- Number of coffee shops/cafes - 1
- Ecotours on site
- Laundry facilities
- Children's club (free)
- Elevator
- Fitness facilities
- Supervised childcare/activities (free)
- Sustainability/community reinvestment (10% revenue or more)
- Games
- Showcase for local artists
- Banquet hall
- Ballroom
- Free grocery shopping service
- Wheelchair accessible
- Wheelchair-accessible concierge desk
- Table tennis
- Foosball
- Wheelchair-accessible spa
- Wheelchair-accessible registration desk
- Karaoke
- Wheelchair-accessible fitness center
- Wheelchair-accessible pool
- Arcade/game room
- Hiking/biking trails on site
- Picnic area
- Garden
- Wedding services
- Beach towels
- Boat tours nearby
- Free bicycles on site
- Miniature golf on site
- Private picnics
- Couples/private dining
- Luggage storage
- Porter/bellhop
- Business center
- 24-hour front desk
- Playground on site
- Kayaking on site
- Terrace
- Hair salon
- ATM/banking
- Pilates classes on site
- Concierge services
- Beach volleyball on site
- Dry cleaning/laundry service
- Gift shops or newsstand
- Shopping on site
- Comprehensive recycling policy
- Vegetarian breakfast available
- Beach yoga on site
- Ziplining nearby
- Free reception
- Pool umbrellas
- Conference space size (meters) - 8784
- Limo or town car service available
- Designated smoking areas
- Internet access - wireless
- Fitness classes on site
- Free buffet breakfast
- Free breakfast
- Parasailing nearby
- Daily
- Wheelchair accessible (may have limitations)
- Health or beauty spa nearby
- Beach umbrellas
- Meeting rooms
- Windsurfing nearby
- Skydiving nearby
- Spa treatment room(s)
- Full-service spa
- Yoga classes/instruction on site
- Area shuttle (surcharge)
- Free beach shuttle
- Registration desk height (centimeters) - 120
- Elevator door width (inches) - 43
- Cave exploring/spelunking nearby
- Registration desk height (inches) - 47
- Elevator door width (centimeters) - 110
- Children's toys
- Children's games
- Billiards or pool table
- Number of restaurants - 8
- Spa services on site
- Golfing nearby
- Safe-deposit box at front desk
- Snack bar/deli
- Children's pool
- Hiking/biking trails nearby
- Surfing/bodyboarding nearby
- Free beach cabanas
- Free self parking
- Conference space
- Free valet parking
- Beach sun loungers
- Computer station
- Pool sun loungers
- Conference space size (feet) - 94548
Check-in
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Additional fees apply for connecting/adjoining rooms and are subject to availability. This property's guestrooms are divided into 3 sections. Nature View suites are located in the Zen Grand section, located .75 miles (1,207 meters) from the beach, and are near the convention center, spa, and pool. Access to the beach and other sections of the property is provided via a 24-hour hotel shuttle. Ambassador suites are located around the resort's main infinity pool. Grand Class Ambiance facilities (restaurants and swimming pool) are reserved for adults and children age 12 and older only.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards, debit cards, and cash
- Cashless transactions are available
- Safety features at this property include a smoke detector and a security system
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Other details
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.
Enjoy Fusion cuisine at Cocina de Autor (+12), one of the property's 8 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Mingle with other guests at the complimentary reception, held daily. Visit one of the 6 bars/lounges, 2 beach bars, and 3 poolside bars for a refreshing drink. A complimentary buffet breakfast is served daily from 7:00 AM to noon.
Featured amenities include a business center, limo/town car service, and dry cleaning/laundry services. Planning an event in Playa del Carmen? This property has 94548 square feet (8784 square meters) of space consisting of a conference center and meeting rooms. Free valet parking is available onsite.
Distances are displayed to the nearest 0.1 mile and kilometer.
Playa Xcalacoco - 2 km / 1.2 mi
Chun-Zumbul (diving site) - 2.1 km / 1.3 mi
Tres Rios Ecopark - 3.7 km / 2.3 mi
Punta Esmeralda Beach - 4.7 km / 2.9 mi
Gran Coyote Golf - 4.7 km / 2.9 mi
El Camaleón Mayakoba Golf Course - 4.7 km / 3 mi
28 de Julio Square - 7.1 km / 4.4 mi
Guadalupe Church - 8.5 km / 5.3 mi
Playa 88 - 8.7 km / 5.4 mi
Playa Avenida Colosio - 8.9 km / 5.6 mi
Temazcal Natura - 9.2 km / 5.7 mi
Plaza Las Americas - 9.7 km / 6 mi
Mario Villanueva Stadium Madrid - 10.1 km / 6.3 mi
Mamitas Beach - 10.1 km / 6.3 mi
Quinta Avenida - 10.3 km / 6.4 mi
The nearest airports are:
Cozumel Intl. Airport (CZM) - 42.9 km / 26.7 mi
Cancun Intl. Airport (CUN) - 49.8 km / 30.9 mi
The preferred airport for Grand Velas Riviera Maya - All Inclusive is Cancun Intl. Airport (CUN).
- Reservations are required for golf tee times, massage services, and spa treatments. Reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation.
- A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- No pets and no service animals are allowed at this property.
- Cashless payment methods are available for all transactions.
- Contactless check-in and contactless check-out are available.
Hotel policies
General
- Property does not require health documentation at check-in
- Professional property host/manager
- Contactless check-out is available
- Onsite COVID-19 testing (PCR) is available
- No rollaway/extra beds available
- EarthCheck
- Cashless transactions are available
- Onsite COVID-19 testing (Antigen) is available
- Contactless check-in is available
Pets
- Service animals not allowed
- Pets not allowed
Other charges
- Early check-in is available for a fee (subject to availability)
- Late check-out fee: USD 65 (subject to availability)