Sign in or create an account and get access to member only exclusive rates

Grand Velas Riviera Maya - All Inclusive

Grand Velas Riviera Maya - All Inclusive

Playa del Carmen QROO
Check in 3:00 PM
Check out 12:00 PM
A stay at Grand Velas Riviera Maya - All Inclusive places you in the heart of Playa del Carmen, within a 10-minute drive of El Camaleón Mayakoba Golf Course and Gran Coyote Golf. This luxury property is 11.7 mi (18.9 km) from Xcaret Eco Theme Park.

Treat yourself to a stay in one of the 539 guestrooms, featuring indoor private spa tubs and Smart televisions. Your pillowtop bed comes with down comforters and premium bedding, and all rooms are furnished with single sofa beds. Rooms have private balconies or patios. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature jetted bathtubs and rainfall showerheads.

Property Details

Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 indoor and 3 outdoor swimming pools and a sauna. This property also features complimentary wireless internet access, concierge services, and babysitting (surcharge). The complimentary beach shuttle makes getting to the surf and sand a breeze.

  • Air hockey
  • Proposal/romance packages available
  • Babysitting or childcare (surcharge)
  • Sailing nearby
  • Free WiFi
  • Scuba diving nearby
  • Number of bars/lounges - 6
  • Number of poolside bars - 3
  • Number of spa tubs - 4
  • Number of beach bars - 2
  • Number of outdoor pools - 3
  • Braille or raised signage
  • Number of swim-up bars - 3
  • Number of indoor pools - 2
  • Water skiing nearby
  • Internet access
  • Tours/ticket assistance
  • Multilingual staff
  • Concerts/live shows
  • Conference center
  • Number of coffee shops/cafes - 1
  • Ecotours on site
  • Laundry facilities
  • Children's club (free)
  • Elevator
  • Fitness facilities
  • Supervised childcare/activities (free)
  • Games
  • Banquet hall
  • Ballroom
  • Free grocery shopping service
  • Wheelchair accessible
  • Wheelchair-accessible concierge desk
  • Table tennis
  • Foosball
  • Wheelchair-accessible registration desk
  • Karaoke
  • Arcade/game room
  • Hiking/biking trails on site
  • Picnic area
  • Garden
  • Wedding services
  • Beach towels
  • Boat tours nearby
  • Free bicycles on site
  • Miniature golf on site
  • Private picnics
  • Couples/private dining
  • Luggage storage
  • Porter/bellhop
  • Business center
  • 24-hour front desk
  • Playground on site
  • Kayaking on site
  • Terrace
  • Hair salon
  • ATM/banking
  • Pilates classes on site
  • Concierge services
  • Beach volleyball on site
  • Dry cleaning/laundry service
  • Gift shops or newsstand
  • Shopping on site
  • Beach yoga on site
  • Ziplining nearby
  • Free reception
  • Pool umbrellas
  • Conference space size (meters) - 8784
  • Swimming pool
  • Limo or town car service available
  • Internet access - wireless
  • Fitness classes on site
  • Parasailing nearby
  • Wheelchair accessible (may have limitations)
  • Health or beauty spa nearby
  • Beach umbrellas
  • Meeting rooms
  • Windsurfing nearby
  • Skydiving nearby
  • Spa treatment room(s)
  • Full-service spa
  • Yoga classes/instruction on site
  • Area shuttle (surcharge)
  • Free beach shuttle
  • Cave exploring/spelunking nearby
  • Children's toys
  • Children's games
  • Billiards or pool table
  • Number of restaurants - 8
  • Spa services on site
  • Golfing nearby
  • Safe-deposit box at front desk
  • Snack bar/deli
  • Sauna
  • Children's pool
  • Hiking/biking trails nearby
  • Steam room
  • Surfing/bodyboarding nearby
  • Free beach cabanas
  • Free self parking
  • Conference space
  • Free valet parking
  • Beach sun loungers
  • Computer station
  • Pool sun loungers
  • Conference space size (feet) - 94548

Check-in

Check-in is from 3:00 PM until anytime. Guests must be at least 18 to check-in.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. Additional fees apply for connecting/adjoining rooms and are subject to availability. This property's guestrooms are divided into 3 sections. Nature View suites are located in the Zen Grand section, located .75 miles (1,207 meters) from the beach, and are near the convention center, spa, and pool. Access to the beach and other sections of the property is provided via a 24-hour hotel shuttle. Ambassador suites are located around the resort's main infinity pool. Grand Class Ambiance facilities (restaurants and swimming pool) are reserved for adults and children age 12 and older only.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards, debit cards, and cash
  • Cashless transactions are available
  • Safety features at this property include a smoke detector and a security system
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Other details

This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy French cuisine at Piaf (+12 years old), one of the property's 8 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Mingle with other guests at the complimentary reception, held daily. Visit one of the 6 bars/lounges, 2 beach bars, and 3 poolside bars for a refreshing drink.

Featured amenities include a business center, limo/town car service, and dry cleaning/laundry services. Planning an event in Playa del Carmen? This property has 94548 square feet (8784 square meters) of space consisting of a conference center and meeting rooms. Free valet parking is available onsite.

Distances are displayed to the nearest 0.1 mile and kilometer.
Playa Xcalacoco - 2 km / 1.2 mi
Tres Rios Ecopark - 3.7 km / 2.3 mi
Punta Esmeralda Beach - 4.7 km / 2.9 mi
Gran Coyote Golf - 4.7 km / 2.9 mi
El Camaleón Mayakoba Golf Course - 4.7 km / 3 mi
28 de Julio Square - 7.1 km / 4.4 mi
Guadalupe Church - 8.5 km / 5.3 mi
Playa 88 - 8.7 km / 5.4 mi
Playa Avenida Colosio - 8.9 km / 5.6 mi
Temazcal Natura - 9.2 km / 5.7 mi
Mamitas Beach - 9.4 km / 5.8 mi
Playa del Carmen Main Beach - 9.5 km / 5.9 mi
Plaza Las Americas - 9.7 km / 6 mi
Mario Villanueva Stadium Madrid - 10.1 km / 6.3 mi
Quinta Avenida - 10.5 km / 6.5 mi
The nearest airports are:
Cozumel Intl. Airport (CZM) - 42.9 km / 26.7 mi
Cancun Intl. Airport (CUN) - 49.8 km / 30.9 mi
The preferred airport for Grand Velas Riviera Maya - All Inclusive is Cancun Intl. Airport (CUN).

  • Reservations are required for golf tee times, massage services, and spa treatments. Reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation.
  • A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • No pets and no service animals are allowed at this property.
  • Cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.


Hotel policies

General

  • Professional property host/manager
  • Gap period enforced between guest stays - 72 hours
  • Shield between guests and staff in main contact areas
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Onsite COVID-19 testing (PCR) is available
  • Temperature checks are available to guests
  • Guest accommodation is sealed after cleaning
  • Social distancing measures are in place
  • Staff temperature checks are conducted regularly
  • Guests are provided with free hand sanitizer
  • Property is cleaned with disinfectant
  • Cashless transactions are available
  • Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
  • Staff wears personal protective equipment
  • Onsite COVID-19 testing (Antigen) is available
  • Food service has been amended for enhanced safety
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Electrostatic spray is used for disinfection
  • Contactless check-in is available
  • Reservations are required for onsite COVID-19 testing
  • No rollaway/extra beds available
  • Property does not require health documentation at check-in
  • Contactless check-out is available
  • Property confirms they are implementing guest safety measures
  • Contactless food service / room service is available
  • Property confirms they are implementing enhanced cleaning measures
  • EarthCheck
  • Commonly-touched surfaces are cleaned with disinfectant

Pets

  • Service animals not allowed
  • Pets not allowed

Other charges

  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: USD 65 (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Location

Carretera Cancún-Tulum KM 62, Playa del Carmen, QROO 77710, Mexico