Name: Grand Velas Riviera Maya - All Inclusive
Address: Carretera Cancún-Tulum KM 62 Municipio Solidaridad, Playa del Carmen, 77710, MX
Telephone: +61 3 8827 0770
Price range: $$
Rating: 4.8

Playa del Carmen QROO

Check in 3:00 PM

Check out 12:00 PM

Begin your wellness journey at Grand Velas Riviera Maya - All Inclusive, a 8-minute drive from El Camaleón Mayakoba Golf Course. This all-inclusive property is 20 minutes drive to Playa del Carmen Main Beach and 25 minutes drive to Maroma Beach.

Pamper yourself thanks to room service, a fully-stocked minibar, premium bedding, complimentary high-speed WiFi, a private balcony, jetted bathtub, a private bathroom with premium toiletries and a private pool, in-room treatments and spa robes. Conveniences include bathrobes, a desk, an in-room safe, an iron and ironing board and a phone.

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Property Details

Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 3 outdoor swimming pools, a fitness center, and karaoke. This property also features complimentary wireless internet access, concierge services, and babysitting (surcharge). Getting to the surf and sand is a breeze with the complimentary beach shuttle.

Air hockey
Proposal/romance packages available
Babysitting or childcare (surcharge)
Sailing nearby
Free WiFi
Scuba diving nearby
Number of bars/lounges - 6
Number of poolside bars - 3
Number of beach bars - 2
Number of outdoor pools - 3
Braille or raised signage
Number of swim-up bars - 3
Water skiing nearby
Internet access
Tours/ticket assistance
Comprehensive food waste policy
Vegan menu options available
No accessible shuttle
Vegetarian menu options available
Wheelchair-accessible on-site restaurant
Multilingual staff
Concerts/live shows
Conference center
Wheelchair-accessible meeting spaces/business center
Number of coffee shops/cafes - 1
Ecotours on site
Laundry facilities
Children's club (free)
Elevator
Fitness facilities
Supervised childcare/activities (free)
Sustainability/community reinvestment (10% revenue or more)
Games
Showcase for local artists
Banquet hall
Ballroom
Free grocery shopping service
Wheelchair accessible
Wheelchair-accessible concierge desk
Table tennis
Foosball
Wheelchair-accessible spa
Wheelchair-accessible registration desk
Karaoke
Wheelchair-accessible fitness center
Wheelchair-accessible pool
Arcade/game room
Hiking/biking trails on site
Picnic area
Garden
Wedding services
Beach towels
Boat tours nearby
Free bicycles on site
Miniature golf on site
Private picnics
Couples/private dining
Luggage storage
Porter/bellhop
Business center
24-hour front desk
Playground on site
Kayaking on site
Terrace
Hair salon
ATM/banking
Pilates classes on site
Concierge services
Beach volleyball on site
Dry cleaning/laundry service
Gift shops or newsstand
Shopping on site
Comprehensive recycling policy
Vegetarian breakfast available
Beach yoga on site
Ziplining nearby
Free reception
Pool umbrellas
Conference space size (meters) - 8784
Limo or town car service available
Designated smoking areas
Internet access - wireless
Fitness classes on site
Free buffet breakfast
Free breakfast
Parasailing nearby
Daily
Wheelchair accessible (may have limitations)
Health or beauty spa nearby
Beach umbrellas
Meeting rooms
Windsurfing nearby
Skydiving nearby
Spa treatment room(s)
Full-service spa
Yoga classes/instruction on site
Area shuttle (surcharge)
Free beach shuttle
Registration desk height (centimeters) - 120
Elevator door width (inches) - 43
Cave exploring/spelunking nearby
Registration desk height (inches) - 47
Elevator door width (centimeters) - 110
Children's toys
Children's games
Billiards or pool table
Number of restaurants - 8
Spa services on site
Golfing nearby
Safe-deposit box at front desk
Snack bar/deli
Children's pool
Hiking/biking trails nearby
Surfing/bodyboarding nearby
Free beach cabanas
Free self parking
Conference space
Free valet parking
Beach sun loungers
Computer station
Pool sun loungers
Conference space size (feet) - 94548
Year Built - 2008
Number of buildings/towers - 3
Total number of rooms - 539
Number of floors - 4

Check-in

Check-in is from 3:00 PM until anytime. Guests must be at least 18 to check-in.

Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools. Additional fees apply for connecting/adjoining rooms and are subject to availability. This property's guestrooms are divided into 3 sections. Nature View suites are located in the Zen Grand section, located .75 miles (1,207 meters) from the beach, and are near the convention center, spa, and pool. Access to the beach and other sections of the property is provided via a 24-hour hotel shuttle. Ambassador suites are located around the resort's main infinity pool. Grand Class Ambiance facilities (restaurants and swimming pool) are reserved for adults and children age 12 and older only.

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Other details

Enjoy Fusion cuisine at Cocina de Autor (+12), one of the property's 8 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Mingle with other guests at the complimentary reception, held daily. Visit one of the 6 bars/lounges, 2 beach bars, and 3 poolside bars for a refreshing drink. A complimentary buffet breakfast is served daily from 7:00 AM to noon.

Featured amenities include a business center, limo/town car service, and dry cleaning/laundry services. Planning an event in Playa del Carmen? This property has 94548 square feet (8784 square meters) of space consisting of a conference center and meeting rooms. Free valet parking is available onsite.

Distances are displayed to the nearest 0.1 mile and kilometer.
Playa Xcalacoco - 2 km / 1.2 mi
Chun-Zumbul (diving site) - 2.1 km / 1.3 mi
Tres Rios Ecopark - 3.7 km / 2.3 mi
Punta Esmeralda Beach - 4.7 km / 2.9 mi
Gran Coyote Golf - 4.7 km / 2.9 mi
El Camaleón Mayakoba Golf Course - 4.7 km / 3 mi
28 de Julio Square - 7.1 km / 4.4 mi
Guadalupe Church - 8.5 km / 5.3 mi
Playa 88 - 8.7 km / 5.4 mi
Playa Avenida Colosio - 8.9 km / 5.6 mi
Temazcal Natura - 9.2 km / 5.7 mi
Plaza Las Americas - 9.7 km / 6 mi
Super Chedraui Selecto Avenida 10 - 10 km / 6.2 mi
Mario Villanueva Stadium Madrid - 10.1 km / 6.3 mi
Mamitas Beach - 10.1 km / 6.3 mi
The nearest airports are:
Cozumel Intl. Airport (CZM) - 42.9 km / 26.7 mi
Cancun Intl. Airport (CUN) - 49.8 km / 30.9 mi
The preferred airport for Grand Velas Riviera Maya - All Inclusive is Cancun Intl. Airport (CUN).

Reservations are required for golf tee times, massage services, and spa treatments. Reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation.
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31.
No pets and no service animals are allowed at this property.
Cashless payment methods are available for all transactions.
Contactless check-in and contactless check-out are available.

Hotel policies

General

Property does not require health documentation at check-in
Professional property host/manager
Contactless check-out is available
Onsite COVID-19 testing (PCR) is available
No rollaway/extra beds available
EarthCheck
Cashless transactions are available
Onsite COVID-19 testing (Antigen) is available
Contactless check-in is available

Pets

Service animals not allowed
Pets not allowed

Other charges

Early check-in is available for a fee (subject to availability)
Late check-out fee: USD 65 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Location

Carretera Cancún-Tulum KM 62, Playa del Carmen, QROO 77710, Mexico

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