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Krystal Cancun

Krystal Cancun

Cancun QROO
Check in 3:00 PM
Check out 12:00 PM
Create lifelong memories at Krystal Cancun, where family adventures begin and smiles are guaranteed for every age, you'll be a 5-minute drive from La Isla Shopping Mall and 6 minutes from Aquaworld. This beach resort is 20 minutes drive to El Rey Ruins and 25 minutes drive to Plaza Las Americas.

Ideal for families, our rooms come with a private bathroom with premium toiletries, a private balcony, a fully-stocked minibar, rainfall showerhead, room service, air conditioning, mini-refrigerator and cable & satellite channels, rollaway beds and extra space for little ones. Conveniences include an iron and ironing board, wheelchair-accessibility, a phone and an in-room safe.

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Property Details

Pamper yourself with a visit to the spa, which offers massages and facials. If you're looking for recreational opportunities, you'll find a health club, an outdoor pool, and a hot tub. Additional amenities at this resort include complimentary wireless internet access, concierge services, and babysitting (surcharge).

  • Beach volleyball on site
  • Dry cleaning/laundry service
  • Gift shops or newsstand
  • Shopping on site
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Babysitting or childcare (surcharge)
  • Parking (limited spaces)
  • No single-use plastic straws
  • No single-use plastic soda bottles
  • Number of meeting rooms - 5
  • No single-use plastic stirrers
  • Reusable cups only
  • Reusable tableware only
  • Sailing nearby
  • Free WiFi
  • Scuba diving nearby
  • Number of bars/lounges - 3
  • Number of poolside bars - 1
  • Number of hot tubs - 1
  • Number of outdoor pools - 1
  • Number of swim-up bars - 1
  • Tours/ticket assistance
  • Eco-friendly toiletries
  • Vegetable garden
  • At least 80% of all lighting comes from LEDs
  • Eco-friendly cleaning products provided
  • Recycling
  • Vegan menu options available
  • Vegetarian menu options available
  • Parasailing nearby
  • Multilingual staff
  • Water dispenser
  • Breakfast available (surcharge)
  • Laundry facilities
  • Children's club (free)
  • Elevator
  • Locally-sourced food on site (80% or more)
  • Guest education on local ecosystems and culture
  • Organic food
  • Banquet hall
  • Fishing nearby
  • Beach umbrellas
  • Windsurfing nearby
  • Television in common areas
  • Spa treatment room(s)
  • Health club
  • Garden
  • Wedding services
  • Full-service spa
  • Beach towels
  • Boat tours nearby
  • Yoga classes/instruction on site
  • Elevator door width (inches) - 36
  • Water dispenser use by guests actively encouraged
  • Elevator door width (centimeters) - 91
  • Wheelchair accessible – no
  • Children's toys
  • Luggage storage
  • 24-hour front desk
  • Playground on site
  • Number of restaurants - 4
  • Golfing nearby
  • Smoke-free property
  • Snorkeling nearby
  • Snack bar/deli
  • Sauna
  • Children's pool
  • Steam room
  • Free self parking
  • Free valet parking
  • Hair salon
  • Pool sun loungers
  • ATM/banking
  • Concierge services
  • Number of buildings/towers - 4
  • Total number of rooms - 502
  • Number of floors - 8

Check-in

Check-in is from 3:00 PM until anytime. Guests must be at least 18 to check-in.

Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards, debit cards, and cash
  • Cashless transactions are available
  • This property uses eco-friendly cleaning products
  • Safety features at this property include a fire extinguisher, a smoke detector, and a security system
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Other details

Enjoy Mexican cuisine at El Mortero, one of the resort's 4 restaurants, or stay in and take advantage of the 24-hour room service. Relax with a refreshing drink from the poolside bar or one of the 3 bars/lounges. Buffet breakfasts are available daily from 6:30 AM to 11:30 AM for a fee.

Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. This resort has 5 meeting rooms available for events. Free valet parking is available onsite.

Distances are displayed to the nearest 0.1 mile and kilometer.
Cancun Convention Center - 0.2 km / 0.1 mi
Gaviota Azul Beach - 0.3 km / 0.2 mi
Forum By The Sea Mall - 0.4 km / 0.2 mi
Forum Beach - 0.4 km / 0.2 mi
West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park - 0.4 km / 0.2 mi
UltraMar Ferry Terminal - 0.4 km / 0.3 mi
Nichupté Lagoon - 0.5 km / 0.3 mi
Plaza Caracol Mall - 0.5 km / 0.3 mi
Caracol Beach - 0.5 km / 0.3 mi
Chac Mool Beach - 0.9 km / 0.6 mi
Playa Ancha - 1.3 km / 0.8 mi
Cancun Golf Club at Pok Ta Pok - 2.4 km / 1.5 mi
Tortuga Beach - 3.1 km / 1.9 mi
La Isla Shopping Mall - 3.4 km / 2.1 mi
Tequila Museum - 3.7 km / 2.3 mi
The preferred airport for Krystal Cancun is Cancun Intl. Airport (CUN) - 25.2 km / 15.6 mi

  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
  • No pets and no service animals are allowed at this property.
  • Cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.

Hotel policies

General

  • Professional property host/manager
  • Contactless check-out is available
  • Onsite COVID-19 testing (PCR) is available
  • Minimum age for COVID-19 test requirement: 12
  • By ocean
  • Cashless transactions are available
  • Onsite COVID-19 testing (Antigen) is available
  • Contactless check-in is available
  • Essential workers only - NO

Pets

  • Service animals not allowed
  • Pets not allowed

Resort fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night
We have included all charges provided to us by the property.

Other charges

  • Fee for buffet breakfast: approximately MXN 390 for adults and MXN 195 for children
  • Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Location

Paseo Kukulcan km 9, lotes 9 y 9A, Cancun, QROO 77500, Mexico
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