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Kigali Serena Hotel

Kigali Serena Hotel

Kigali
Check in 2:00 PM
Check out 11:00 AM
With a stay at Kigali Serena Hotel, you'll be centrally located in Kigali, within a 10-minute drive of Kigali Convention Centre and Union Trade Center. This luxury hotel is 1 mi (1.6 km) from Ntarama Church and 1.6 mi (2.6 km) from Club Rafiki.

Make yourself at home in one of the 148 air-conditioned rooms featuring minibars. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.

Property Details

Pamper yourself with onsite massages, body treatments, and facials. You can take advantage of recreational amenities such as an outdoor pool, a sauna, and a fitness center. This hotel also features complimentary wireless internet access, concierge services, and babysitting (surcharge).

  • Dry cleaning/laundry service
  • Gift shops or newsstand
  • Wheelchair accessible (may have limitations)
  • Banquet hall
  • Babysitting or childcare (surcharge)
  • Express check-in
  • Meeting rooms
  • Wheelchair-accessible registration desk
  • Limo or town car service available
  • Free WiFi
  • Wheelchair-accessible public washroom
  • Number of bars/lounges - 1
  • Number of poolside bars - 1
  • Spa treatment room(s)
  • Number of outdoor pools - 1
  • Garden
  • Wheelchair accessible parking
  • Free newspapers in lobby
  • Tours/ticket assistance
  • Wedding services
  • Free continental breakfast
  • Airport transportation (surcharge)
  • Wheelchair-accessible on-site restaurant
  • Luggage storage
  • Express check-out
  • Free breakfast
  • Visual alarms in hallways
  • Business center
  • Multilingual staff
  • 24-hour front desk
  • Wheelchairs available on site
  • Number of restaurants - 1
  • Daily
  • Spa services on site
  • Smoke-free property
  • Safe-deposit box at front desk
  • Number of coffee shops/cafes - 1
  • Snack bar/deli
  • Sauna
  • Children's pool
  • Laundry facilities
  • Steam room
  • Free self parking
  • Elevator
  • Fitness facilities
  • Terrace
  • Hair salon
  • 24-hour business center
  • Concierge services

Check-in

Check-in is from 2:00 PM until midnight. Guests must be at least 18 to check-in.

Front desk staff will greet guests on arrival.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards, debit cards, and cash
  • Safety features at this property include a fire extinguisher and a smoke detector

Other details

Stop by the hotel's restaurant, The Milima Restaurant, for lunch or dinner. Dining is also available at the coffee shop/cafe, and 24-hour room service is provided. Relax with your favorite drink at the bar/lounge or the poolside bar. A complimentary continental breakfast is served daily from 6:30 AM to 9:30 AM.

Featured amenities include a 24-hour business center, limo/town car service, and express check-in. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.

Distances are displayed to the nearest 0.1 mile and kilometer.
Union Trade Center - 1.3 km / 0.8 mi
Ntarama Church - 1.4 km / 0.9 mi
Club Rafiki - 2.1 km / 1.3 mi
Ryi'nyamirambo Market - 2.8 km / 1.7 mi
Nyamirambo Stadium - 3.7 km / 2.3 mi
Kigali Genocide Memorial Centre - 4.6 km / 2.8 mi
Kigali Heights - 6.3 km / 3.9 mi
Inema Art Center - 6.5 km / 4 mi
University of Kigali - 6.6 km / 4.1 mi
Ivuka Arts Kigali - 6.7 km / 4.2 mi
Kigali Business Centre - 6.7 km / 4.2 mi
Kigali Convention Centre - 7.1 km / 4.4 mi
Kigali Golf Club - 7.3 km / 4.5 mi
Rwanda Development Board - 8.7 km / 5.4 mi
Campaign Against Genocide Museum - 9 km / 5.6 mi
The preferred airport for Kigali Serena Hotel is Kigali (KGL-Kigali Intl.) - 11.9 km / 7.4 mi

  • Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • No pets and no service animals are allowed at this property.
  • Contactless check-in is available.


Hotel policies

General

  • Professional property host/manager
  • Gap period enforced between guest stays - 24 hours
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Property confirms they are implementing guest safety measures
  • Temperature checks are available to guests
  • Social distancing measures are in place
  • Staff temperature checks are conducted regularly
  • Property confirms they are implementing enhanced cleaning measures
  • Guests are provided with free hand sanitizer
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless check-in is available
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Commonly-touched surfaces are cleaned with disinfectant

Pets

  • Service animals not allowed
  • Pets not allowed

Other charges

  • Airport shuttle fee: RWF 35 per person (one-way)
  • Airport shuttle fee per child: RWF 18 (one-way), (from 4 to 12 years old)
  • Crib (infant bed) fee: RWF 40.0 per day
  • Rollaway bed fee: RWF 150.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Location

Boulevard De La Revolution, Kigali, 250, Rwanda