Universal Hotel Neptuno - Adults Only

Check-in

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
• This property accepts credit cards, debit cards, and cash
• Cashless transactions are available
• This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Other details

Satisfy your appetite with Mediterranean cuisine at PM1114, a beachfront restaurant, or grab snacks at the coffee shop/cafe. Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. Buffet breakfasts are available daily from 8 AM to 10:30 AM for a fee.

Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. A roundtrip airport shuttle and a bus station shuttle are provided for an additional charge.

Distances are displayed to the nearest 0.1 mile and kilometer.
Playa de Palma - 0.2 km / 0.1 mi
Hipotels Convention Centre - 0.3 km / 0.2 mi
La Porciuncula Church - 0.8 km / 0.5 mi
El Arenal Beach - 1.5 km / 0.9 mi
Port of El Arenal - 2.1 km / 1.3 mi
Aqualand El Arenal - 2.5 km / 1.5 mi
Platja de Can Pastilla - 3.4 km / 2.1 mi
Platja d'Or - 3.8 km / 2.4 mi
San Antonio de la Playa Marina - 4.1 km / 2.6 mi
Cala Estancia - 4.1 km / 2.6 mi
Circuito Mallorca - 6.8 km / 4.2 mi
FAN Mallorca Shopping - 7.7 km / 4.8 mi
Cala Gamba - 9.1 km / 5.6 mi
Hospital Sant Joan de Déu Palma de Mallorca - 9.1 km / 5.7 mi
Playa Ciudad Jardín - 9.2 km / 5.7 mi
The nearest major airport is Palma de Mallorca Airport (PMI) - 7.6 km / 4.7 mi

• Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
• The seasonal pool will be open from April 14 to October 31.
• Guests under 16 years old are not permitted at this adults-only property.
• A car is not required for transportation to and from this property.
• Cashless payment methods are available for all transactions.

Hotel policies

General

• Ecostars
• Property does not require health documentation at check-in
• Professional property host/manager
• Minimum guest age is 16
• Caters to adults only
• By ocean
• Cashless transactions are available
• Property does not offer onsite COVID-19 testing

Pets

• Pets not allowed

Resort fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

• A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50% after the 8th night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
• A tax is imposed by the city: From 1 November - 30 April, EUR 0.83 per person, per night , up to 9 nights, and EUR 0.41 thereafter. This tax does not apply to children under 16 years of age.
• A tax is imposed by the city: From 1 May - 31 October, EUR 3.30 per person, per night, up to 9 nights, and EUR 1.65 thereafter. This tax does not apply to children under 16 years of age.