Castillo de Arena by NAS

Check-in

Check-in is from 3:00 PM until anytime. Guests must be at least 18 to check-in.

There is no front desk at this property. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival. Guests will receive an email within 72 hours before arrival with check-in instructions and lockbox information. Guests can access their accommodation through a private entrance. A virtual front desk provides assistance to guests.

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
• This property accepts credit cards and debit cards; cash is not accepted
• This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Other details

Unwind at the end of the day with a drink at the bar/lounge or the poolside bar.

Featured amenities include complimentary wired internet access, luggage storage, and laundry facilities. Guests may use a roundtrip airport shuttle for a surcharge, and free self parking is available onsite.

Distances are displayed to the nearest 0.1 mile and kilometer.
Mamitas Beach - 0.1 km / 0.1 mi
Coco Beach - 0.2 km / 0.1 mi
Playa Avenida Colosio - 0.3 km / 0.2 mi
Playa del Carmen Main Beach - 0.4 km / 0.3 mi
Quinta Avenida - 1 km / 0.6 mi
Mario Villanueva Stadium Madrid - 1.1 km / 0.7 mi
Pier Navega - 1.2 km / 0.7 mi
Playa 88 - 1.3 km / 0.8 mi
Quinta Alegría Shopping Mall - 1.5 km / 0.9 mi
Calle 12 - 1.7 km / 1 mi
Calle Corazón - 1.7 km / 1.1 mi
Guadalupe Church - 1.8 km / 1.1 mi
Nuestra Senora del Carmen Catholic Church - 1.9 km / 1.2 mi
Frida Kahlo Museum - 2 km / 1.2 mi
3D Museum of Wonders - 2 km / 1.3 mi
The nearest airports are:
Cozumel Intl. Airport (CZM) - 37.4 km / 23.2 mi
Cancun Intl. Airport (CUN) - 55.3 km / 34.4 mi
Tulum Intl. Airport (TQO) - 107 km / 66.5 mi

• No pets and no service animals are allowed at this property.

Hotel policies

General

• Professional property host/manager
• No rollaway/extra beds available

Pets

• Service animals not allowed
• Pets not allowed

Resort fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

• Deposit: USD 500.0 per stay
• Cleaning fee: USD 48 per accommodation, per stay

We have included all charges provided to us by the property.