Era Cruise Halong Bay by Venus Group

Check-in

Check-in is from 11:30 AM until 12:00 PM. Guests must be at least 18 to check-in.

Guests must transfer via Shuttle to the property. Guests must contact the property at least 72 hours before travel, using the contact information on the confirmation received after booking. This property offers transfers from the cruise terminal and airport (surcharges may apply). To arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation. This property doesn't offer after-hours check-in. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools. Guests must contact this cruise ship 3 days in advance to arrange transportation from Hanoi- Old Quarter, which is 2.5 hours away by car. A roundtrip daily transfer from Hanoi to Hai Phong departs at 9:30 AM, for a fee of USD 40 per passenger. Following the cruise, a van will transport guests back to Hanoi.

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• This property accepts credit cards; cash is not accepted
• This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
• Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

• Children age 5 to 12 sharing a cabin with 2 adults are charged 50% of the adult rate (limited to 1 child per cabin); and 2 children age 12 and younger sharing a private cabin are charged 75% of the full cabin rate. Children age 13 and older must occupy a separate cabin and are charged the full cabin rate.

Other details

Satisfy your appetite for lunch or dinner at the cruise ship's restaurant, or stay in and take advantage of the 24-hour room service. Need to unwind? Take a break with a tasty beverage at one of the 2 bars/lounges. A complimentary continental breakfast is served daily from 6:00 AM to 7:00 AM.

Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. For a surcharge, guests may use a shuttle from the airport to the hotel during limited hours and a cruise ship terminal shuttle.

Distances are displayed to the nearest 0.1 mile and kilometer.
Ha Long Bay - 0.1 km / 0.1 mi
Tuan Chau Beach - 0.7 km / 0.4 mi
Tuan Chau Amphitheater - 0.9 km / 0.5 mi
Tuan Chau Park - 1.3 km / 0.8 mi
Ha Long Night Market - 8.8 km / 5.5 mi
Cái Dăm Market - 9.3 km / 5.8 mi
Cua Luc Bay - 10.5 km / 6.5 mi
Sun Square - 12.4 km / 7.7 mi
Bai Chay Beach - 12.6 km / 7.8 mi
Queen Cable Car Ocean Terminal - 12.9 km / 8 mi
Dragon Park - 13.2 km / 8.2 mi
Typhoon Water Park - 13.4 km / 8.3 mi
Bai Chay Market - 13.4 km / 8.3 mi
Ha Long International Cruise Port - 14.1 km / 8.7 mi
Bai Chay Bridge - 14.5 km / 9 mi
The nearest airports are:
Haiphong (HPH-Cat Bi) - 41.1 km / 25.5 mi
Van Don Intl. Airport (VDO) - 72.2 km / 44.9 mi
Noi Bai Intl. Airport (HAN) - 181.2 km / 112.6 mi

• Local laws may restrict unmarried guests from sharing rooms. Guests are responsible for providing proof of marriage, if requested by the property.
• One child 4 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
• Only registered guests are allowed in the guestrooms.

Hotel policies

General

• Professional property host/manager
• No cribs (infant beds) available
• No rollaway/extra beds available

Pets

• Pets not allowed

Resort fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

• Christmas Eve (December 24) Gala Dinner per adult: VND 1362000.00

We have included all charges provided to us by the property.