Serena Village

Check-in

Check-in is from 3:00 PM until 7:00 PM. Guests must be at least 18 to check-in.

This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation. There is no front desk at this property. To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Prior to arrival, guests must complete online registration with the property via a secure link. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival. If you are planning to arrive after 7 PM please contact the property in advance using the information on the booking confirmation. Guests will receive an email within 24 hours before arrival with check-in instructions. The host will greet guests on arrival. The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Other arrangements must be coordinated with the property prior to arrival. Quiet hours are enforced at the property from 7:00 PM to 9:00 AM. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools.

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
• This property accepts credit cards and cash
• Parties and events (including family gatherings, birthday parties and weddings) are allowed on site
• Long-term renters welcome
• Safety features at this property include a fire extinguisher, a security system, and outdoor lighting
• This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
• This property is professionally cleaned
• Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

• This property charges consumption-based electricity fees.

Other details

Grab a bite from the grocery/convenience store serving guests of Serena Village. Wrap up your day with a drink at the beach bar.

Featured amenities include multilingual staff and an elevator. This hotel has 4 meeting rooms available for events. A shuttle from the hotel to the airport is provided for a surcharge (available on request), and free self parking is available onsite.

Distances are displayed to the nearest 0.1 mile and kilometer.
Bávaro City Center - 1.3 km / 0.8 mi
Downtown Punta Cana - 5.2 km / 3.3 mi
Carol Downtown Mall - 5.3 km / 3.3 mi
Bavaro Adventure Park - 5.3 km / 3.3 mi
Sirena Market - 5.5 km / 3.4 mi
San Juan Shopping Center - 5.6 km / 3.4 mi
Bávaro at San Juan Shopping Center - 5.7 km / 3.6 mi
Coco Bongo Punta Cana - 6.2 km / 3.9 mi
BlueMall Punta Cana - 7.3 km / 4.5 mi
Bavaro Lagoon - 7.8 km / 4.8 mi
Manati Park Bavaro - 9.7 km / 6 mi
Barceló Bávaro Convention Center - 9.8 km / 6.1 mi
The Lakes Barcelo Bavaro Golf Course - 10.2 km / 6.3 mi
Cocotal Golf and Country Club - 10.3 km / 6.4 mi
Bavaro Beach - 10.6 km / 6.6 mi
The preferred airport for Serena Village is Punta Cana Intl. Airport (PUJ) - 10.9 km / 6.8 mi

• Pool access available from 9:00 AM to 8:00 PM.
• Only registered guests are allowed in the guestrooms.
• The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
• A car is recommended for transportation to and from this property.
• The property is professionally cleaned.
• This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Hotel policies

General

• Property does not require health documentation at check-in
• Professional property host/manager
• LGBTQIA+ friendly
• Events/parties allowed
• Cash deposit required
• No cribs (infant beds) available
• Property uses a professional cleaning service
• By ocean
• No front desk
• Car recommended
• Guest will receive an email before arrival 24 hours
• Guests will receive an email with special check-in instructions
• Property does not offer onsite COVID-19 testing

Pets

• Maximum number of pets per room 1
• Pet max weight (per pet) in lb is 20
• Only dogs and cats are allowed
• Pet max weight (per pet) in kg is 9
• Pets allowed (no fees)
• Service animals are allowed
• Pets cannot be left unattended
• Service animals are exempt from fees/restrictions
• Pets allowed

Resort fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

• Breakage deposit: USD 100 per stay
• A damage deposit of USD 100 will be collected before check-in.
• Deposit is payable by PayPal and is due within 24 hours of booking the reservation.

We have included all charges provided to us by the property.