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1800 244 400 INTL. +61 3 8827 0770
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W Suzhou

W Suzhou

Suzhou Jiangsu
Check in 3:00 PM
Check out 12:00 PM
This hotel has renovations that may affect your stay read more

Renovations

The following facilities or services will be unavailable from September 7 2026 to September 17 2026 (dates subject to change):

  • One of the swimming pools

Settle into refined surroundings at W Suzhou, where thoughtful service defines every stay, W Suzhou is within a 15-minute walk of Suzhou Center Mall and Jinji Lake. This luxury hotel is 10 minutes drive to Suzhou University and 15 minutes drive to Suzhou Culture and Arts Center.

Indulge in five-star comfort with a private bathroom with premium toiletries, air conditioning, complimentary high-speed WiFi, a fully-stocked minibar, deep soaking bathtub, room service, a 49-inch flat-screen TV and rainfall showerhead, premium linens and personalised service. Conveniences include a phone, an iron and ironing board, bathrobes, an in-room safe and a desk.

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Property Details

Relax and unwind with massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find a 24-hour health club, an indoor pool, and a steam room. Additional features at this hotel include complimentary wireless internet access, concierge services, and shopping on site.

  • Dry cleaning/laundry service
  • Shopping on site
  • Garage
  • Vegetarian breakfast available
  • Biodegradable/compostable stirrers
  • No single-use plastic straws
  • Number of meeting rooms - 7
  • No single-use plastic stirrers
  • Conference space size (meters) - 813
  • Free wired internet
  • Biodegradable/compostable straws
  • Free WiFi
  • Number of bars/lounges - 1
  • Braille or raised signage
  • Number of indoor pools - 1
  • Wheelchair accessible parking
  • Tours/ticket assistance
  • Fitness classes on site
  • Comprehensive food waste policy
  • At least 80% of all lighting comes from LEDs
  • Recycling
  • LED light bulbs
  • Vegan menu options available
  • Vegetarian menu options available
  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Multilingual staff
  • Conference center
  • Electric car charging station
  • Breakfast available (surcharge)
  • Number of coffee shops/cafes - 1
  • Coffee/tea in common areas
  • Laundry facilities
  • Elevator
  • Double-glazing on all windows
  • Rooftop garden
  • Wheelchair accessible (may have limitations)
  • Banquet hall
  • Wheelchair-accessible concierge desk
  • Change of bed sheets (on request)
  • Wheelchair-accessible spa
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Change of towels (on request)
  • Garden
  • Free newspapers in lobby
  • Wedding services
  • 24-hour fitness facilities
  • Shopping mall on site
  • Yoga classes/instruction on site
  • Off-street parking
  • 24-hour health club
  • Designer stores on site
  • Water-efficient showers only
  • Luggage storage
  • Express check-out
  • Porter/bellhop
  • 24-hour front desk
  • Number of restaurants - 3
  • Housekeeping on request
  • Spa services on site
  • Smoke-free property
  • Steam room
  • Conference space
  • Terrace
  • Wheelchair accessible path of travel
  • ATM/banking
  • Conference space size (feet) - 8751
  • Concierge services
  • Number of buildings/towers - 1
  • Total number of rooms - 379
  • Number of floors - 38

Check-in

Check-in is from 3:00 PM until 12:00 PM. Guests must be at least 18 to check-in.

Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
  • This property accepts credit cards and cash
  • Safety features at this property include a fire extinguisher

Other details

Enjoy Mediterranean cuisine at SOL37, one of the hotel's 3 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are available daily from 6:30 AM to 10:30 AM for a fee.

Featured amenities include complimentary wired internet access, express check-out, and complimentary newspapers in the lobby. Planning an event in Suzhou? This hotel has 8751 square feet (813 square meters) of space consisting of a conference center and 7 meeting rooms.

Distances are displayed to the nearest 0.1 mile and kilometer.
Gate to the East - 0.4 km / 0.2 mi
Suzhou Center Mall - 1 km / 0.6 mi
Jinji Lake - 1 km / 0.6 mi
In City Shopping Mall - 2.3 km / 1.4 mi
Dushu Lake - 2.9 km / 1.8 mi
Fengmen Street - 3.7 km / 2.3 mi
Suzhou City Moat - 4 km / 2.5 mi
Suzhou Culture and Arts Center - 4.2 km / 2.6 mi
Couple's Retreat Garden - 4.5 km / 2.8 mi
Classical Gardens of Suzhou - 4.5 km / 2.8 mi
Suzhou Pingtan Museum - 4.5 km / 2.8 mi
Cangjie Street - 4.7 km / 2.9 mi
Pingjiang Road - 4.8 km / 3 mi
Suzhou International Expo Center - 4.8 km / 3 mi
Yuanrong Times Square - 5 km / 3.1 mi
The nearest airports are:
Wuxi (WUX-Shuofang) - 43.9 km / 27.3 mi
Hongqiao International Airport (SHA) - 85.1 km / 52.9 mi
The preferred airport for W Suzhou is Hongqiao International Airport (SHA).

  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Hotel policies

General

  • Pets not allowed

Pets

  • Pets not allowed

Other charges

  • Fee for buffet breakfast: approximately CNY 198 per person
  • Rollaway bed fee: CNY 350 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Location

Building 7 Suzhou Center, Suzhou, Jiangsu 215021, China
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