Grand Royal Lagoon

Check-in

Check-in is from 3:00 PM until 6:00 PM. Guests must be at least 18 to check-in.

Front desk staff will greet guests on arrival at the property. The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Other arrangements must be coordinated with the property prior to arrival.

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• Minimum Spring Break check-in age is 18 years old
• The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
• This property accepts credit cards, debit cards, and cash
• Cashless transactions are available
• Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Other details

Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service.

Featured amenities include complimentary wired internet access, limo/town car service, and express check-in. Guests may use a roundtrip airport shuttle for a surcharge, and free self parking is available onsite.

Distances are displayed to the nearest 0.1 mile and kilometer.
West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park - 0.7 km / 0.4 mi
Playa Ancha - 0.8 km / 0.5 mi
Cancun Golf Club at Pok Ta Pok - 1 km / 0.6 mi
Plaza Caracol Mall - 1.1 km / 0.7 mi
UltraMar Ferry Terminal - 1.5 km / 1 mi
Cancun Convention Center - 1.6 km / 1 mi
Caracol Beach - 1.7 km / 1 mi
Forum By The Sea Mall - 1.7 km / 1 mi
Tortuga Beach - 1.7 km / 1.1 mi
Forum Beach - 1.7 km / 1.1 mi
Gaviota Azul Beach - 2 km / 1.2 mi
Chac Mool Beach - 2.2 km / 1.4 mi
Isla Dorada - 2.5 km / 1.5 mi
Langosta Beach - 2.9 km / 1.8 mi
Escénica Tower - 3.9 km / 2.4 mi
The nearest airports are:
Cancun Intl. Airport (CUN) - 24.5 km / 15.2 mi
Tulum Intl. Airport (TQO) - 177.8 km / 110.5 mi

• Local laws may restrict unmarried guests from sharing rooms. Guests are responsible for providing proof of marriage, if requested by the property.
• Children 11 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
• Only registered guests are allowed in the guestrooms.
• No pets and no service animals are allowed at this property.
• Cashless payment methods are available for all transactions.

Hotel policies

General

• Property does not require health documentation at check-in
• Professional property host/manager
• No rollaway/extra beds available
• Cashless transactions are available
• Property does not offer onsite COVID-19 testing
• No elevators

Pets

• Service animals not allowed
• Pets not allowed