Step into a world of family fun and comfort at Swissotel - Chicago, where every moment is designed to delight both kids and parents, within a 10-minute walk of Michigan Avenue and Millennium Park. This luxury hotel is 9 minutes walk to Chicago Riverwalk and 15 minutes walk to Lake Michigan.

Kids stay happy thanks to cable & satellite channels, relaxing in-room massage, daily housekeeping, premium bedding, room service, mini-refrigerator, a flat-screen TV and complimentary high-speed WiFi, kid-friendly amenities and movie nights. Conveniences include an iron and ironing board, an in-room safe, a desk, a phone and bathrobes.

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Property Details

Pamper yourself with onsite massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find a 24-hour fitness center and bicycles to rent. Additional features at this hotel include concierge services, gift shops/newsstands, and wedding services.

Dry cleaning/laundry service
Gift shops or newsstand
Comprehensive recycling policy
Vegetarian breakfast available
Grey water recycling system
Biodegradable/compostable stirrers
No single-use plastic straws
No single-use plastic soda bottles
No single-use plastic stirrers
Reusable cups only
Reusable tableware only
Biodegradable/compostable straws
Sailing nearby
No single-use plastic water bottles
Number of bars/lounges - 2
Braille or raised signage
Assistive listening devices available
Wheelchair accessible parking
Bicycle rentals nearby
Tours/ticket assistance
Fireplace in lobby
Comprehensive food waste policy
Energy-saving switches
Vegetable garden
At least 80% of all lighting comes from LEDs
Eco-friendly cleaning products provided
Recycling
LED light bulbs
Vegan menu options available
No accessible shuttle
Vegetarian menu options available
Multilingual staff
Water dispenser
Conference center
Breakfast available (surcharge)
Number of coffee shops/cafes - 1
Laundry facilities
Elevator
Fitness facilities
Double-glazing on all windows
Locally-sourced food on site (80% or more)
Sustainability/community reinvestment (10% revenue or more)
Bicycle rentals on site
Guest education on local ecosystems and culture
Organic food
Showcase for local artists
Wheelchair accessible (may have limitations)
Banquet hall
Locally-owned & organized tours & activities
Express check-in
Change of bed sheets (on request)
Windsurfing nearby
Television in common areas
Change of towels (on request)
Garden
Free newspapers in lobby
Wedding services
24-hour fitness facilities
Luggage storage
Grocery/convenience store
Express check-out
Billiards or pool table
Porter/bellhop
Business center
24-hour front desk
Number of restaurants - 1
Housekeeping on request
Spa services on site
Golfing nearby
Smoke-free property
Safe-deposit box at front desk
Hiking/biking trails nearby
Kayaking nearby
Conference space
Valet parking (surcharge)
Computer station
Wheelchair accessible path of travel
ATM/banking
Concierge services
Year Built - 1988
Total number of rooms - 661
Number of floors - 43

Check-in

Check-in is from 3:00 PM until midnight. Guests must be at least 21 to check-in.

Front desk staff will greet guests on arrival at the property.

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property uses a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Other details

Stop by the hotel's restaurant, The Palm, for lunch or dinner. Dining is also available at the coffee shop/cafe, and 24-hour room service is provided. Relax with a refreshing drink at one of the 2 bars/lounges. Cooked-to-order breakfasts are served on weekdays from 6:30 AM to 10:30 AM and on weekends from 8:00 AM to noon for a fee.

Featured amenities include a business center, express check-in, and express check-out.

Distances are displayed to the nearest 0.1 mile and kilometer.
Aon Center - 0.4 km / 0.3 mi
Michigan Avenue - 0.5 km / 0.3 mi
Maggie Daley Park - 0.5 km / 0.3 mi
Michigan Avenue Bridge - 0.6 km / 0.4 mi
Millennium Park - 0.6 km / 0.4 mi
Chicago Riverwalk - 0.6 km / 0.4 mi
Chicago Theatre - 0.8 km / 0.5 mi
State Street - 0.8 km / 0.5 mi
Grant Park - 0.9 km / 0.5 mi
Cloud Gate - 0.9 km / 0.5 mi
Chicago Cultural Center - 0.9 km / 0.6 mi
Lake Michigan - 0.9 km / 0.6 mi
Northwestern Memorial Hospital - 0.9 km / 0.6 mi
Marina City - 1 km / 0.6 mi
Art Institute of Chicago - 1 km / 0.6 mi
The nearest airports are:
Chicago Midway Airport (MDW) - 20.9 km / 13 mi
Chicago O'Hare Intl. Airport (ORD) - 32.4 km / 20.1 mi
Chicago, IL (PWK-Chicago Executive) - 44.9 km / 27.9 mi
The preferred airport for Swissotel - Chicago is Chicago O'Hare Intl. Airport (ORD).

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
Up to 2 children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
Contactless check-out is available.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Hotel policies

General

Property does not require health documentation at check-in
Professional property host/manager
Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels)
Contactless check-out is available
LGBTQIA+ friendly
Beach nearby
Property does not offer onsite COVID-19 testing
Green Key Global

Pets

Maximum number of pets per room 1
Pet max weight (per pet) in lb is 25
Pet max weight (per pet) in kg is 11
Service animals are allowed
Service animals are exempt from fees/restrictions
Only dogs are allowed
Pets allowed

Resort fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

Resort fee: USD 29.35 per accommodation, per night

The resort fee includes:

Additional inclusions
Fitness center access
Health club access
Phone calls

We have included all charges provided to us by the property.

Other charges

Fee for cooked-to-order breakfast: approximately USD 5 to 35.00 per person
Fee for in-room wireless internet: USD 14.95 per 24-hour period (rates may vary)
Fee for in-room wired internet: USD 14.95 per 24-hour period (rates may vary)
Valet parking fee: USD 87.00 per night
Pet deposit: USD 250.00 per stay
Pet fee: USD 50 per pet, per night
Service animals are exempt from fees
Rollaway bed fee: USD 50.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Location

323 E Wacker Dr, Chicago, Illinois 60601, United States

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