Cielo Maya Beach Tulum

Check-in

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• This property accepts credit cards, debit cards, and cash
• Cashless transactions are available
• Safety features at this property include a fire extinguisher and a smoke detector
• This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Other details

Grab a bite to eat at the hotel's fine-dining restaurant, which features a bar/lounge, or stay in and take advantage of the room service (during limited hours). Mingle with other guests at the complimentary reception, held daily. A complimentary cooked-to-order breakfast is served daily from 7:00 AM to 11:00 AM.

Featured amenities include dry cleaning/laundry services, multilingual staff, and luggage storage. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).

Distances are displayed to the nearest 0.1 mile and kilometer.
Soliman Bay - 0.1 km / 0.1 mi
Cenote Manatí - 0.1 km / 0.1 mi
Tulum National Park - 1 km / 0.6 mi
Jaguar Park - 1.3 km / 0.8 mi
LabnaHa Ecopark Adventures - 4.2 km / 2.6 mi
Maya Adrenaline - 4.3 km / 2.7 mi
Cenotes Labnaha - 4.5 km / 2.8 mi
Cenote Tortugas - 4.7 km / 2.9 mi
Tulum Letters - 6.7 km / 4.2 mi
Tulum Beer Spa - 6.8 km / 4.2 mi
Xcacelito Beach - 8.3 km / 5.2 mi
Xcacel-Xcacelito Sanctuary - 8.6 km / 5.4 mi
Tulum Tower - 9.1 km / 5.7 mi
Casa del Cenote - 9.5 km / 5.9 mi
Temple of the Descending God - 9.5 km / 5.9 mi
The nearest major airport is Tulum Intl. Airport (TQO) - 51.7 km / 32.1 mi

• Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
• Only registered guests are allowed in the guestrooms.
• No pets and no service animals are allowed at this property.
• Cashless payment methods are available for all transactions.
• Contactless check-out is available.

Hotel policies

General

• Property does not require health documentation at check-in
• Professional property host/manager
• Contactless check-out is available
• Onsite COVID-19 testing (PCR) is available
• No rollaway/extra beds available
• Cashless transactions are available
• Onsite COVID-19 testing (Antigen) is available
• No elevators

Pets

• Service animals not allowed
• Pets not allowed