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Alila Mayakoba

Alila Mayakoba

Playa del Carmen QROO
Check in 3:00 PM
Check out 12:00 PM
This hotel has renovations that may affect your stay read more

Renovations

This property is closed from March 2 2025 to February 12 2026 (dates subject to change).

Wake up to the symphony of waves at Alila Mayakoba, your personal slice of coastal paradise, Alila Mayakoba is by the ocean, a 3-minute drive from El Camaleón Mayakoba Golf Course and 9 minutes from Quinta Avenida. This beach resort is 20 minutes drive to Maroma Beach and 20 minutes drive to Mamitas Beach.

Bask in beachfront bliss with in-room coffee & tea facilities, a fully-stocked minibar, complimentary high-speed WiFi, room service, cable & satellite channels, daily housekeeping, premium bedding and a flat-screen TV, sand between your toes within steps. Conveniences include an alam clock, a phone, an iron and ironing board and an in-room safe.

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Property Details

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. After dipping into one of the 2 outdoor swimming pools, you can spend some time at the private beach. Additional features at this resort include complimentary wireless internet access, concierge services, and babysitting (surcharge). The complimentary beach shuttle makes getting to the surf and sand a breeze.

  • Proposal/romance packages available
  • Grey water recycling system
  • Eco-friendly cleaning products used
  • Babysitting or childcare (surcharge)
  • Free WiFi
  • Number of bars/lounges - 2
  • Number of hot tubs - 1
  • Number of beach bars - 1
  • Number of outdoor pools - 2
  • Assistive listening devices available
  • Wheelchair accessible parking
  • Internet access
  • Tours/ticket assistance
  • Energy-saving switches
  • Eco-friendly toiletries
  • At least 80% of all lighting comes from LEDs
  • Eco-friendly cleaning products provided
  • LED light bulbs
  • Vegan menu options available
  • No accessible shuttle
  • Vegetarian menu options available
  • Wheelchair-accessible on-site restaurant
  • Multilingual staff
  • Number of accessible parking spaces - 2
  • Breakfast available (surcharge)
  • Ecotours on site
  • Laundry facilities
  • Fitness facilities
  • Double-glazing on all windows
  • Locally-sourced food on site (80% or more)
  • Guest education on local ecosystems and culture
  • Organic food
  • Showcase for local artists
  • Banquet hall
  • Humane animal treatment
  • Locally-owned & organized tours & activities
  • Wheelchair-accessible registration desk
  • Golfing on site
  • Garden
  • Wedding services
  • Beach towels
  • 24-hour fitness facilities
  • Boat tours nearby
  • Free bicycles on site
  • Miniature golf on site
  • Water-efficient toilets only
  • Couples/private dining
  • Luggage storage
  • Express check-out
  • Porter/bellhop
  • 24-hour front desk
  • Housekeeping on request
  • Kayaking on site
  • Terrace
  • ATM/banking
  • Concierge services
  • Dry cleaning/laundry service
  • Comprehensive recycling policy
  • Vegetarian breakfast available
  • Beach yoga on site
  • Pool umbrellas
  • Number of meeting rooms - 5
  • Conference space size (meters) - 6200
  • Swimming pool
  • Designated smoking areas
  • Internet access - wireless
  • Fitness classes on site
  • On private beach
  • Barbecue grill(s)
  • Snorkeling on site
  • Secured parking
  • Uncovered parking
  • Wheelchair accessible (may have limitations)
  • Food and water bowls
  • Beach umbrellas
  • Meeting rooms
  • Change of bed sheets (on request)
  • Windsurfing nearby
  • Spa treatment room(s)
  • Health club
  • Change of towels (on request)
  • Internet access in public areas - high speed
  • Full-service spa
  • Supervised childcare/activities (surcharge)
  • Yoga classes/instruction on site
  • Free beach shuttle
  • Registration desk height (centimeters) - 99
  • Registration desk height (inches) - 39
  • Number of restaurants - 4
  • Spa services on site
  • Golfing nearby
  • Sauna
  • Steam room
  • Free self parking
  • Conference space
  • Pool cabanas (surcharge)
  • Free valet parking
  • Beach sun loungers
  • Pool sun loungers
  • Conference space size (feet) - 66736
  • Year Built - 2016
  • Total number of rooms - 182
  • Number of floors - 3

Check-in

Check-in is from 3:00 PM until anytime. Guests must be at least 18 to check-in.

To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards and debit cards; cash is not accepted
  • Cashless transactions are available
  • This property uses a grey water recycling system and eco-friendly cleaning products
  • Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt)
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Other details

Enjoy Mexican cuisine at Chef’s Atelier, one of the resort's 4 restaurants, or stay in and take advantage of the 24-hour room service. Relax with a refreshing drink from the beach bar or one of the 2 bars/lounges. Full breakfasts are available daily from 7:00 AM to 11 AM for a fee.

Featured amenities include express check-out, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Playa del Carmen? This resort has 66736 square feet (6200 square meters) of space consisting of conference space and 5 meeting rooms. Free valet parking is available onsite.

Distances are displayed to the nearest 0.1 mile and kilometer.
El Camaleón Mayakoba Golf Course - 0.7 km / 0.4 mi
Playa Xcalacoco - 3.9 km / 2.4 mi
Gran Coyote Golf - 3.9 km / 2.5 mi
Tres Rios Ecopark - 3.4 km / 2.1 mi
Chun-Zumbul (diving site) - 6.4 km / 4 mi
28 de Julio Square - 6.9 km / 4.3 mi
Punta Esmeralda Beach - 8 km / 5 mi
Virgen Beach - 8.2 km / 5.1 mi
Maroma Beach - 8.2 km / 5.1 mi
Guadalupe Church - 8.3 km / 5.1 mi
Playa 88 - 8.5 km / 5.3 mi
Playa Avenida Colosio - 8.7 km / 5.4 mi
Temazcal Natura - 9 km / 5.6 mi
Plaza Las Americas - 9.4 km / 5.8 mi
Super Chedraui Selecto Avenida 10 - 9.7 km / 6 mi
The nearest airports are:
Cozumel Intl. Airport (CZM) - 44.3 km / 27.5 mi
Cancun Intl. Airport (CUN) - 46.5 km / 28.9 mi
Tulum Intl. Airport (TQO) - 113.8 km / 70.7 mi

  • Reservations are required for golf tee times and massage services. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation.
  • Children 11 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Cashless payment methods are available for all transactions.

Hotel policies

General

  • Property does not require health documentation at check-in
  • Professional property host/manager
  • Property follows a brand or regulatory agency's sanitization guidelines GBAC STAR (Hyatt)
  • By ocean
  • Cashless transactions are available
  • Property does not offer onsite COVID-19 testing
  • No elevators

Pets

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Pets allowed

Other charges

  • Fee for full breakfast: approximately USD 35 for adults and USD 18 for children
  • Pet deposit: USD 100 per stay
  • Pet fee: USD 100 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Location

Carretera Federal, Playa del Carmen, QROO 77710, Mexico
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