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Hotel MX portal maya

Hotel MX portal maya

Playa del Carmen QROO
Check in 3:00 PM
Check out 12:00 PM
Discover a paradise for pets and their owners at Hotel MX portal maya, where four-legged travelers are treated like VIP guests, steps from Quinta Alegría Shopping Mall and Quinta Avenida. This hotel is 9 minutes walk to Playa del Carmen Main Beach and 3 minutes drive to Playa del Carmen Maritime Terminal.

Relax in accommodations featuring daily housekeeping, air conditioning, premium bedding, a private balcony, complimentary high-speed WiFi and a 40-inch flat-screen TV, easy-clean surfaces and versatile comforts. Conveniences include an iron and ironing board, an in-room safe and a desk.

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Property Details

Take advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional features at this hotel include complimentary wireless internet access and concierge services.

  • Distance from property (meters) - 100
  • Airport transportation (surcharge)
  • Wheelchair accessible – no
  • Distance from property (ft) - 328
  • Free parking nearby
  • Luggage storage
  • Street parking
  • Express check-out
  • Porter/bellhop
  • Handrails in stairways
  • Multilingual staff
  • 24-hour front desk
  • Breakfast available (surcharge)
  • Free WiFi
  • Number of bars/lounges - 1
  • Number of restaurants - 2
  • Well-lit path to entrance
  • Number of outdoor pools - 1
  • Upper floors accessible by stairs only
  • Smoke-free property
  • Safe-deposit box at front desk
  • Garden
  • Tours/ticket assistance
  • Terrace
  • Concierge services

Check-in

Check-in is from 3:00 PM until midnight. Guests must be at least 18 to check-in.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards, debit cards, and cash
  • Noise-free guestrooms cannot be guaranteed
  • Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Other details

Satisfy your appetite with international cuisine at La Ceiba, one of the hotel's 2 restaurants. Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are available daily from 7 AM to 11:00 AM for a fee.

Featured amenities include express check-out, a 24-hour front desk, and multilingual staff. A roundtrip airport shuttle is available for a surcharge.

Distances are displayed to the nearest 0.1 mile and kilometer.
Quinta Alegría Shopping Mall - 0.1 km / 0.1 mi
Quinta Avenida - 0.2 km / 0.1 mi
Calle 12 - 0.3 km / 0.2 mi
Calle Corazón - 0.3 km / 0.2 mi
Nuestra Senora del Carmen Catholic Church - 0.3 km / 0.2 mi
3D Museum of Wonders - 0.4 km / 0.3 mi
Playa del Carmen Main Beach - 0.5 km / 0.3 mi
Riviera Gran Casino - 0.5 km / 0.3 mi
Mario Villanueva Stadium Madrid - 0.5 km / 0.3 mi
Mamitas Beach - 0.5 km / 0.3 mi
Pier Navega - 0.6 km / 0.4 mi
Chabad Playa del Carmen - 0.6 km / 0.4 mi
Frida Kahlo Museum - 0.6 km / 0.4 mi
Mercado Playa del Carmen - 0.6 km / 0.4 mi
Central Square - 0.7 km / 0.4 mi
The nearest airports are:
Cozumel Intl. Airport (CZM) - 35.7 km / 22.2 mi
Cancun Intl. Airport (CUN) - 55.9 km / 34.7 mi
Tulum Intl. Airport (TQO) - 105.4 km / 65.5 mi

  • The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
  • Contactless check-in and contactless check-out are available.

Hotel policies

General

  • Professional property host/manager
  • Contactless check-out is available
  • Noise-free rooms not guaranteed
  • Contactless check-in is available
  • Essential workers only - NO
  • No elevators

Pets

  • Maximum number of pets per room 1
  • Pet max weight (per pet) in lb is 22
  • Pet max weight (per pet) in kg is 10
  • Service animals are allowed
  • Pets cannot be left unattended
  • Service animals are exempt from fees/restrictions
  • Only dogs are allowed
  • Pets allowed

Resort fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 2.00 per person, per night. This tax does not apply to children under 12 years of age.
We have included all charges provided to us by the property.

Other charges

  • Fee for buffet breakfast: approximately USD 8 to 20 for adults, and USD 5 to 20 for children
  • Pet deposit: USD 25 per stay
  • Pet fee: USD 13 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Location

Calle 16 Norte Entre 10 y 15 Avenida, Playa del Carmen, QROO 77710, Mexico
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Free WiFi
Street parking
Number of restaurants - 2
Number of outdoor pools - 1
Number of bars/lounges - 1